IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Ident Center Paris Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment Sep 28, 06:00-07:00 CEST
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Sep 15, 06:30 CEST
System Metrics Month Week Day
response time users
Fetching
Uptime Users API
Fetching
API uptime
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response time API
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AutoIdent Uptime
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autoident response time
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Past Incidents
Sep 22, 2021

No incidents reported today.

Sep 21, 2021
Performance issues
Resolved - We experienced performance issues with one of our databases. This might have resulted in a slower response time for some customers.
Sep 21, 11:00 CEST
Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Experiencing issues with e-sign
Resolved - This incident has been resolved.
Sep 16, 17:34 CEST
Update - An incident is impacting several servers of protect and Sign platform . Some signatures are failing.
Sep 16, 16:48 CEST
Investigating - We are currently investigating this issue.
Sep 16, 16:44 CEST
Sep 15, 2021
new release announcement
Completed - The scheduled maintenance has been completed.
Sep 15, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 06:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 14, 07:25 CEST
Sep 14, 2021
New Release Deployment
Completed - The scheduled maintenance has been completed.
Sep 14, 07:01 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:00 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 10, 09:32 CEST
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

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