IDnow GmbH Status

IDnow System Status

[LEGACY][Check'n Sign] Product Notification

Investigating - Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:
ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/
ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition.
If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Oct 11, 2024 - 09:48 CEST

[LEGACY][IDCHECK.io] Product Notification

Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

Step 1 - October 1, 2024: No new features.  
The Testing and Product Legacy environments will be turned onto Maintenance mode. All new features and releases after this date will be on the Next Generation Sandbox and Production platforms only.
However, the Legacy production platform will continue to be supported for bug fixes and hot fixes, while the accepted identity document list will be updated until a breaking change is encountered, after which point no further updates can be ensured.

The testing environment will be gradually decommissioned.

Step 2 - March 31, 2025: Legacy production end of support.
No bug fixes will be carried out on the Legacy production environment, but the environment will continue to operate.

Step 3 - July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Oct 10, 2024 - 09:27 CEST

IDnow Solutions Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Brasov Operational

Ident Center Metkovici Operational

Ident Center Osijek Operational

Ident Center Poznan Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Ident Center Sarajevo Operational

Test Systems Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System maintenance [NG] (IDcheck.io) Jan 28, 2025 06:00-08:00 CET

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Posted on Jan 13, 2025 - 12:45 CET

[NG][PVID] New Release Deployment Jan 28, 2025 08:00-11:00 CET

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Posted on Jan 09, 2025 - 17:12 CET

[NG][IDCheck] New Release Deployment Jan 29, 2025 07:00-09:00 CET

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

Fetching

API response time

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API uptime

Fetching

AutoIdent response time

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AutoIdent uptime

Fetching

Past Incidents

Jan 24, 2025

No incidents reported today.

Jan 23, 2025

New Release Deployment in TEST

Completed - The scheduled maintenance has been completed.
Jan 23, 11:00 CET

Update - We need some more time to tune resources for a couple of services
Jan 23, 09:41 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 08:00 CET

Scheduled - We will deploy a new release in TEST environment during the mentioned timeframe.
There can be short period of time where our service may not be available.
Jan 9, 17:09 CET

Jan 22, 2025

No incidents reported.

Jan 21, 2025

[NG] Service Disruption

Resolved - This incident has been resolved.
Jan 21, 08:49 CET

Update - We are continuing to monitor for any further issues.
Jan 21, 03:48 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 21, 03:41 CET

Update - We are continuing to work on a fix for this issue.
Jan 21, 03:16 CET

Identified - The issue has been identified and a fix is being implemented.
Jan 21, 03:04 CET

Update - We are continuing to investigate this issue.
Jan 21, 03:03 CET

Investigating - We are currently experiencing a service disruption on NG.

Our DevOps team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.
Jan 21, 02:38 CET

System maintenance

Completed - The scheduled maintenance has been completed.
Jan 21, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 06:00 CET

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Jan 17, 10:21 CET

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

New Release Deployment

Completed - The scheduled maintenance has been completed.
Jan 16, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 06:00 CET

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Jan 9, 16:11 CET

Jan 15, 2025

[NG][PVID] Service Disruption

Resolved - YRIS service is now stable, so the incident has been completely resolved.
Jan 15, 16:03 CET

Update - YRIS is back up and running, we are closely monitoring the service.
Jan 15, 10:44 CET

Monitoring - A patch has been deployed and YRIS service has been reopened.
Jan 14, 20:18 CET

Update - We are working closely with YRIS development team to restore the missing data within the next couple of days.
Jan 13, 17:38 CET

Update - The team keeps working on restoring data required to get YRIS back to its latest stable state.

All other services are up and running since Friday.
Jan 13, 10:52 CET

Update - Our PVID and ETSI services are now operational again.
However, the specific configurations set by our clients (notification endpoint, onboarding look & feel configuration) couldn't be restored so far.
Our teams are still working on identifying a solution, but our PVID and ETSI clients may be required to push those configurations again.
Jan 10, 17:10 CET

Update - We are almost done with services deployment. We will start testing PVID flows out of Yris within the next hour.
Jan 10, 14:52 CET

Update - Services deployment is on-going, ETA is end of day today.
Jan 10, 12:31 CET

Update - The services are under deployment, it will take a couple of hours at the minimum
Jan 10, 10:20 CET

Update - The environment is still under restoration, the team will continue working on it today.
Jan 10, 04:37 CET

Update - The team is proceeding with restoring the environment.
Jan 10, 00:21 CET

Identified - The team identified the root cause, we are looking for options to restore environment to the last stable state.
Jan 9, 23:16 CET

Update - We are facing a major outage, be sure we are doing our best to restore the services as soon as possible.
Jan 9, 21:39 CET

Update - The team is still working on restoring the services.
Jan 9, 20:00 CET

Update - The team is still working on getting the environment back up and running.
Jan 9, 18:43 CET

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. PVID users

We will send an additional update in 60 minutes.
Jan 9, 17:04 CET

System maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 06:00 CET

Jan 14, 2025

Jan 13, 2025

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025