IDnow System Status
Identified - We are currently experiencing an unexpectedly high volume of incoming ident requests. That leads to longer waiting times. We are increasing the capacity of Ident Experts with urgent priority. Thanks for your patience.
Oct 16, 15:52 CEST
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Ident Center Paris Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Response Time Users
Fetching
Response Time API
Fetching
Response time AutoIdent
Fetching
Past Incidents
Oct 22, 2020
Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:02 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 21, 15:56 CEST
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020
Resolved - This incident has been resolved.
Oct 16, 15:44 CEST
Monitoring - Dear Partners & Customers,

Our most important goal is to continue to provide you with optimum service during these challenging times, to ensure you are still able to offer business and banking processes without restrictions.

To this regard, our task force is evaluating the situation on a daily basis in order to initiate the appropriate measures. In view of the increasing restrictions on mobility due to government guidance, and taking into account the growing health risk to our employees, we are today assessing the situation further to ensure we are taking the necessary steps as a precautionary measure. This will ensure that we can continue to offer our services in an efficient and uninterrupted way.

Over the next few days, we will therefore begin to activate the security concept for remote working. This means that from 27.03.2020 12:00 the first identifications will be carried out remotely. These will be based on the Emergency Security Policy, Emergency Acceptable Use Policy certified by TÜV IT and the Technical and Organizational Measures.

Currently this applies only to a small part of our employees. We constantly review the situation so we can adjust the number of remote workers if necessary. Our goal is to keep this measure to a minimum. This enables us to continue to provide you and your end customers with a continuous service of the highest quality. With our concept, certified by TÜV IT, we ensure the processing of identification requests according to the highest security standards.

What does this mean exactly?

The first identifications are now performed - according to the specifications of the certified security concept - via remote work. At the same time, we are intensifying our monitoring, analysis and spot checks of the identifications to ensure the service quality you have come to expect from IDnow remains the same. In addition, all identifications carried out remotely are marked by us in order to ensure subsequent evaluation. In the future, we plan to provide this information in the result files and in our reports. During the time we transition agents to their remote working places we might see an impact on SLA. As soon as the transition if finished, SLA should normalize again.

We will of course continue to keep you proactively informed about our measures. We are doing everything in our power to maintain the best possible service in this exceptional pandemic situation.

For all questions please contact your account management representative.

Stay healthy!

Best regards,
Your IDnow Team
Mar 27, 14:16 CET
Oct 15, 2020

No incidents reported.

Oct 14, 2020
Resolved - This incident has been resolved.
Oct 14, 01:01 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 13, 13:58 CEST
Investigating - We are currently experiencing performance issues on the Live system.
Oct 13, 13:18 CEST
Completed - The scheduled maintenance has been completed.
Oct 14, 01:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 00:00 CEST
Scheduled - We will be undergoing an emergency maintenance in order to improve the performance of our system.
The expected down-time will be less than 5 min.
Oct 13, 19:47 CEST
Oct 13, 2020
Completed - The scheduled maintenance has been completed.
Oct 13, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 07:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 12, 18:10 CEST
Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

No incidents reported.

Oct 8, 2020
Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 07:01 CEST
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 24, 16:34 CEST