IDnow GmbH Status

IDnow System Status

[LEGACY][IDCHECK.io] Product Notification

Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

Step 1 - October 1, 2024: No new features.  
The Testing and Product Legacy environments will be turned onto Maintenance mode. All new features and releases after this date will be on the Next Generation Sandbox and Production platforms only.
However, the Legacy production platform will continue to be supported for bug fixes and hot fixes, while the accepted identity document list will be updated until a breaking change is encountered, after which point no further updates can be ensured.

The testing environment will be gradually decommissioned.

Step 2 - March 31, 2025: Legacy production end of support.
No bug fixes will be carried out on the Legacy production environment, but the environment will continue to operate.

Step 3 - July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Oct 10, 2024 - 09:27 CEST

[LEGACY][Check'n Sign] Product Notification

Investigating - Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:
ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/
ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition.
If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Oct 11, 2024 - 09:48 CEST

IDnow Solutions Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Brasov Operational

Ident Center Metkovici Operational

Ident Center Osijek Operational

Ident Center Poznan Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Ident Center Sarajevo Operational

Test Systems Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System maintenance Oct 23, 2024 06:00-07:00 CEST

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Oct 15, 2024 - 10:33 CEST

New Release Deployment Oct 24, 2024 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Oct 21, 2024 - 17:27 CEST

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io) Oct 28, 2024 23:00 - Oct 29, 2024 02:00 CET

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Oct 16, 2024 - 11:44 CEST

HTTPS certificate replacement (production) Nov 14, 2024 10:00-10:30 CET

During the aforementioned time interval we will rollout our new HTTPS certificates for these domains:
- idnow.de
- *.idnow.de
- *.internal.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 60:C6:38:AC:DD:1A:4D:E3:CC:D4:73:C6:59:B9:93:9E:D9:08:23:70
SHA256: B0:7D:85:11:72:61:6D:85:0A:61:CF:04:FD:23:BD:8A:B1:10:4F:F2:95:E8:B1:F7:6D:AA:3A:7E:C5:F1:1F:AB

Best Regards,
Your IDnow DevOps Team
Posted on Oct 21, 2024 - 13:48 CEST

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

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API response time

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API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

[NG][PVID][IDCHECK] Service Disruption

Resolved - This incident has been resolved.
Oct 17, 17:14 CEST

Identified - The issue has been identified and a fix is being implemented.
Oct 17, 16:46 CEST

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. **ADD_GENERAL_IMPACT** users may be affected.

We will send an additional update in 60 minutes.
Oct 17, 16:37 CEST

System maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Oct 15, 10:34 CEST

[NG] [Signature] Investigating

Resolved - This incident has been resolved.
Oct 17, 02:29 CEST

Monitoring - A fix has been implemeted and we are monitoring the results.
Oct 17, 02:26 CEST

Investigating - We are currently investigating an issue which is impacting our signature services.
Our DevOps team is aware of the issue and are currently working on the issue.
We will provide regular updates on the issue.
Oct 17, 02:09 CEST

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io)

Completed - The scheduled maintenance has been completed.
Oct 17, 02:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:00 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Oct 4, 16:59 CEST

Oct 16, 2024

New Release Deployment

Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Oct 10, 17:12 CEST

Oct 15, 2024

Scheduled maintenance of Namirial TSP

Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 CEST

Scheduled - On the 15th of October 2024, 08:00 - 09:00, our esignature and trust service provider (TSP) Namirial S.p.A. will undergo a scheduled maintenance.

https://status.namirial.com/

Customers using our signing products eSign and AutoIdent eSign may experience service disruption during the aforementioned time period.
All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and function as expected.

Sincerely Yours,
IDnow DevOps Team
Oct 10, 17:18 CEST

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io)

Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 CEST

Oct 14, 2024

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

Oct 10, 2024

Oct 9, 2024

Scheduled maintenance of Namirial TSP

Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:30 CEST

Scheduled - On the 9th of October 2024, 07:30 - 08:00, our esignature and trust service provider (TSP) Namirial S.p.A. will undergo a scheduled maintenance.

https://status.namirial.com/

Customers using our signing products eSign and AutoIdent eSign will experience service disruption during the aforementioned time period.
All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and function as expected.

Sincerely Yours,
IDnow DevOps Team
Oct 8, 15:09 CEST

Oct 8, 2024

New Release Deployment

Completed - The scheduled maintenance has been completed.
Oct 8, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Oct 7, 11:18 CEST