IDnow System Status
All Systems Operational
IDnow Solutions Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
API Operational
AutoIdent Operational
IDCheck.io Operational
Check'nSign.io Operational
IDCheck.io PVID Operational
AutoIdent QES Operational
YRIS Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Essen Operational
Ident Center Iasi Operational
Ident Center Brasov Operational
Ident Center Osijek Operational
Ident Center Split Operational
Ident Center Timisoara Operational
Ident Center Varna Operational
Ident Center Zagreb I Operational
Ident Center Zagreb II Operational
Ident Center Sarajevo Operational
Test Systems Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
API Operational
AutoIdent Operational
AutoIdent QES Operational
IDCheck.io Operational
Check'nSign.io Operational
IDCheck.io PVID Operational
YRIS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
System maintenance Jun 25, 2024 00:00-02:00 CEST
Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow Infrastructure Team

Posted on Jun 07, 2024 - 12:00 CEST
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 2024 - 14:20 CEST
Scheduled - An operation will take place between 0pm and 3am, signature services will be unavailable
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

Jul 09, 2024 - 00:00 CEST
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Past Incidents
Jun 22, 2024

No incidents reported today.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024
Completed - The scheduled maintenance has been completed.
Jun 18, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 01:00 CEST
Scheduled - Dear Valued Customer,

We understand that this notice comes with relatively short lead time, and we want to assure you that this is an exceptional circumstance. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems.
Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimising any potential impact on your experience.
Thank you for your understanding and continued support.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

Jun 12, 11:37 CEST
Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024
Resolved - We had an advanced signature incident between 11:45 a.m. and 11:56 a.m. The service is operational since 11:56 a.m
Jun 14, 12:21 CEST
Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024
Resolved - This incident has been resolved.
Jun 11, 17:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 17:18 CEST
Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. **ADD_GENERAL_IMPACT** users may be affected.

We will send an additional update in 60 minutes.

Jun 11, 17:10 CEST
Completed - The scheduled maintenance has been completed.
Jun 11, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 01:00 CEST
Scheduled - Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

May 17, 12:48 CEST
Jun 10, 2024
Resolved - This incident has been resolved.
Jun 10, 13:16 CEST
Identified - We're experiencing a performance degradation in our TEST environment and are currently looking into the issue.
We will provide regular updates on the issue.

Jun 10, 11:54 CEST
Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.