IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
API Operational
AutoIdent Operational
IDCheck.io Operational
Check'nSign.io Operational
IDCheck.io PVID Operational
AutoIdent QES Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Essen Operational
Ident Center Iasi Operational
Ident Center Mannheim Operational
Ident Center Split Operational
Ident Center Timisoara Operational
Ident Center Varna Operational
Ident Center Zagreb I Operational
Ident Center Zagreb II Operational
Ident Center Sarajevo Operational
Ident Center Berlin Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Nov 29, 2023 08:00-10:00 CET
Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

Posted on Nov 21, 2023 - 13:47 CET
New Release Deployment Nov 30, 2023 06:00-07:00 CET
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Posted on Nov 28, 2023 - 11:18 CET
Annual Failover Tests Dec 13, 2023 06:00-10:00 CET
Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the maintenance work.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

Posted on Nov 14, 2023 - 15:24 CET
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Resolved - The storage is back up, the maintenance was canceled.
Nov 27, 15:21 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 15:15 CET
Update - The operation was canceled.
Nov 27, 15:15 CET
Investigating - We are currently investigating this issue.
Nov 27, 15:10 CET
Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 06:00 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features on Check'nSign simple and advanced signature, as well as SmartStamp service.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Nov 24, 15:49 CET
Resolved - This incident has been resolved.
Nov 27, 02:46 CET
Identified - A fix has been implemented and we are monitoring the results.
Nov 27, 02:38 CET
Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. IDCheck.io users may be affected.

We will send an additional update shortly.

Nov 27, 02:33 CET
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023
Resolved - This incident is resolved
Nov 22, 06:39 CET
Update - Resolve, in monitoring since 10 minutes
Nov 22, 06:38 CET
Update - Our DevOps team is working to identify the root cause and implement a solution
Nov 22, 06:20 CET
Update - We are continuing to investigate this issue
Nov 22, 04:11 CET
Investigating - This incident is in investigation.
Nov 22, 02:39 CET
Nov 21, 2023
Completed - The scheduled maintenance has been completed.
Nov 21, 15:38 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 14:03 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo an hardware scheduled maintenance. It should have no impact on services.

Sincerely Yours,
IDnow DevOps Team

Nov 9, 11:57 CET
Completed - The scheduled maintenance has been completed.
Nov 21, 11:30 CET
Verifying - During the certificate update there was an issue where some endpoints delivered a wrong Intermediate certificate. This could have led to certificate errors on the client side.
The issue was resolved and the correct certificate chain is being delivered now.

Nov 21, 11:18 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:30 CET
Scheduled - During the aforementioned time interval we will rollout our new HTTPS certificates for these domains:
- idnow.de
- *.idnow.de
- *.internal.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 28:9D:8D:5A:17:56:08:83:CB:D1:D1:0E:16:20:0E:1D:31:10:14:CD
SHA256: E8:AE:DA:6D:21:A2:C7:07:72:3B:7C:FC:2E:27:40:3B:7B:EC:42:B5:4D:29:EC:B6:60:FD:39:1E:1F:B8:61:E1

Best Regards,
Your IDnow DevOps Team

Oct 20, 16:37 CEST
Resolved - This incident has been resolved.
Nov 21, 08:09 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 20:52 CET
Investigating - We are currently experiencing a service disruption on Checkn'Sign.

Our DevOps team is working to identify the root cause and implement a solution. Advanced signature users are affected.

We will send an additional update in 60 minutes.

Nov 20, 20:31 CET
Nov 20, 2023
Resolved - This incident has been resolved.
Nov 20, 19:21 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 19:03 CET
Update - We are investigating the issue, advanced signature will probably remain unavailable for the next 40 minutes.
Nov 20, 18:22 CET
Investigating - We are currently experiencing a disruption on Check'nSign service.

Our DevOps team is working to identify the root cause and implement a solution. Advanced signature users are affected.

We will send an additional update shortly.

Nov 20, 18:04 CET
Completed - The scheduled maintenance has been completed.
Nov 20, 06:22 CET
Verifying - Verification is currently underway for the maintenance items.
Nov 20, 06:14 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:01 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, all services hosted on IDCheckio PVID will be unavailable.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://customer.idnow.io/s/


Sincerely Yours,
IDnow DevOps Team

Nov 17, 11:56 CET
Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023
Resolved - This incident has been resolved.
Nov 16, 07:40 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 06:42 CET
Investigating - We are currently investigating this issue.
Nov 16, 06:32 CET
Completed - The scheduled maintenance has been completed.
Nov 16, 07:36 CET
Verifying - Verification is currently underway for the maintenance items.
Nov 16, 07:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, all services hosted on IDCHECK.io NG will be unavailable.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Nov 13, 17:59 CET
Nov 15, 2023

No incidents reported.