IDnow GmbH Status

IDnow System Status

All Systems Operational

IDnow Solutions Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Brasov Operational

Ident Center Osijek Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Ident Center Sarajevo Operational

Test Systems Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance work on the German eID infrastructure Sep 15, 2024 11:00-12:00 CEST

Dear customer,
We would like to inform you that maintenance work is being carried out on the federal German eID infrastructure.
During the maintenance period, you may experience intermittent service interruptions or slow response times.
Only eID services are affected, while VideoIdent, eSign and AutoIdent services operate as normal.

We apologize for any inconvenience caused and appreciate your patience.
If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Sep 11, 2024 - 17:32 CEST

System maintenance Sep 25, 2024 06:00-07:00 CEST

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Sep 06, 2024 - 12:06 CEST

[NG][PVID][IDCHECK] New release deployment Sep 30, 2024 08:30-12:30 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Sep 11, 2024 - 18:31 CEST

[NG] Platform Performance Testing Oct 1, 2024 00:00-02:00 CEST

Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience.
Thank you for your understanding and continued support.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Sep 13, 2024 - 09:16 CEST

[NG] Platform Performance Testing Oct 3, 2024 00:00-02:00 CEST

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

Fetching

API response time

Fetching

API uptime

Fetching

AutoIdent response time

Fetching

AutoIdent uptime

Fetching

Past Incidents

Sep 14, 2024

No incidents reported today.

Sep 13, 2024

No incidents reported.

Sep 12, 2024

New Release Deployment

Completed - The scheduled maintenance has been completed.
Sep 12, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Sep 10, 11:22 CEST

Sep 11, 2024

No incidents reported.

Sep 10, 2024

New Release Deployment

Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Sep 4, 10:20 CEST

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

Degraded Performance

Resolved - This incident has been resolved.
Sep 6, 14:01 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 6, 13:53 CEST

Investigating - We're experiencing an performance degradation and are currently looking into the issue.
We will provide regular updates on the issue.
Sep 6, 13:45 CEST

Sep 5, 2024

System maintenance (TEST systems)

Completed - The scheduled maintenance has been completed.
Sep 5, 11:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:00 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Aug 29, 16:55 CEST

Sep 4, 2024

System maintenance

Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 06:00 CEST

Sep 3, 2024

No incidents reported.

Sep 2, 2024

[NG] August release deployment

Completed - The scheduled maintenance has been completed.
Sep 2, 12:30 CEST

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Sep 2, 11:03 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 08:30 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Aug 27, 14:29 CEST

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.