IDnow GmbH Status

IDnow System Status

All Systems Operational

Europe - IDnow Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

AutoIdent Operational

Switzerland - Intrum Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

Ident Center Zürich Operational

Ident Centers Operational

Ident Center Aachen Operational

Ident Center Bukarest Operational

Ident Center Leipzig Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Dresden Operational

Ident Center Paris Operational

Ident Center Bremen Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Mannheim Operational

Ident Center Sighisoara Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Test Systems Operational

Document Database Operational

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

New Release Deployment Oct 5, 2022 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Sep 28, 2022 - 12:02 CEST

SFTP SHA1 - Deprecation in November 2022 Nov 1, 2022 06:00-07:00 CET

Dear customer,

We will remove the deprecated SHA1 hashing methods, as well as the AES128 encryption methods from our SFTP service with a release in November 2022.

On approaching November, we will provide you with a more detailed timeslot.

Please find here the remaining SFTP algorithms supported after the release.

kex_algorithms: (4)
diffie-hellman-group-exchange-sha256
ecdh-sha2-nistp256
ecdh-sha2-nistp384
ecdh-sha2-nistp521
server_host_key_algorithms: (1)
ssh-dss
encryption_algorithms: (2)
aes256-ctr
mac_algorithms: (2)
hmac-sha2-256
hmac-sha2-512
compression_algorithms: (0)
none

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Security Team
Posted on Aug 26, 2022 - 10:15 CEST

System Metrics Month Week Day

Users API response time

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Users API uptime

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API response time

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API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

Maintenance on our Firewall setup

Completed - The scheduled maintenance has been completed.
Sep 29, 08:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:00 CEST

Scheduled - Dear valued Customer,

on Thursday, 29.09.2022, between 07:00 and 08:00 we will conduct a Maintenance on our Firewall setup in order to provide a more resilient service to you.

During this time frame, we will add an additional fiber line to our firewall, adding more bandwidth and fail-over capacities. This should not result in a downtime for any of our Services.

Best Regards,
Sep 23, 11:30 CEST

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

Partial Service Disruption - esigning

Resolved - This incident has been resolved.
Sep 16, 12:43 CEST

Update - We are continuing to monitor for any further issues.
Sep 16, 12:41 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 12:41 CEST

Identified - The issue has been identified and a fix is being implemented.
Sep 16, 10:36 CEST

Investigating - We are currently experiencing a service disruption due to one of our service providers (Namirial).

eSigning users who use the Namirial TSP are affected.

Our Provider is working to identify the root cause and implement a solution.
Sep 16, 09:39 CEST

TEST system maintenance

Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:01 CEST

Scheduled - Dear customer,

We are conducting a maintenance activity of the TEST system during the aforementioned time frame. The system will be unavailable multiple times for a few minutes during this time period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Sep 16, 09:23 CEST