IDnow System Status
Investigating - Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:
ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/
ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition.
If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team

Oct 11, 2024 - 09:48 CEST
Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.


Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.



Kind regards,
Your IDnow Team

Oct 10, 2024 - 09:27 CEST
IDnow Solutions Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Subscribe to SDK notifications Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Iasi Operational
Ident Center Split Operational
Ident Center Varna Operational
Ident Center Zagreb Operational
Ident Center Osijek Operational
Ident Center Metkovici Operational
Ident Center Brasov Operational
Ident Center Poznan Operational
Ident Center Porto Operational
Ident Center Pune Operational
Ident Center Sarajevo Operational
Test Systems Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

New Release Deployment May 20, 2025 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Posted on May 12, 2025 - 10:32 CEST
Users API response time
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AutoIdent response time
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May 17, 2025

No incidents reported today.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Completed - Maintenance has just been completed successfully.
May 7, 00:12 CEST
Verifying - Verification is currently underway for the maintenance items.
May 7, 00:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 CEST
Scheduled - Dear customer,

sorry for the short notice but this is the continuation of the maintenance scheduled on 05/05.

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

After that maintenance, the link returned by endpoint https://seal-scheduler.esig.ariadnext.io/client/session/{session_uid}/slot/{slot}/signature_webflow to create a signature webflow will be changed from https://smartsigner-signatory.ariadnext.com/signature_webflow/{webflow_uid} to https://smartsigner-signatory.esig.ariadnext.io/signature_webflow/{webflow_uid}. That change will not have any impact on the end users experience.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

May 6, 02:13 CEST
May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 08:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Apr 11, 10:45 CEST
Completed - The scheduled maintenance has to be continued tomorrow night due to an unexpected issue.
May 6, 02:16 CEST
Verifying - We had to restore the previous configuration of Check'n'Sign due to an unexpected issue. We need to schedule another maintenance tomorrow evening to resume the operation.
May 6, 02:10 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 23:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

After that maintenance, the link returned by endpoint https://seal-scheduler.esig.ariadnext.io/client/session/{session_uid}/slot/{slot}/signature_webflow to create a signature webflow will be changed from https://smartsigner-signatory.ariadnext.com/signature_webflow/{webflow_uid} to https://smartsigner-signatory.esig.ariadnext.io/signature_webflow/{webflow_uid}. That change will not have any impact on the end users experience.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Apr 16, 16:38 CEST
May 5, 2025
May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.