IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Ident Center Paris Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment May 18, 06:00-07:00 CEST
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on May 5, 15:06 CEST
System Metrics Month Week Day
response time users
Fetching
Uptime Users API
Fetching
API uptime
Fetching
response time API
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AutoIdent Uptime
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autoident response time
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Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021
New Release Deployment
Completed - The scheduled maintenance has been completed.
May 5, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Apr 22, 10:26 CEST
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021
Performance Issues
Postmortem - Read details
Apr 29, 16:01 CEST
Resolved - This incident has been resolved.
Apr 29, 15:23 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 29, 13:45 CEST
Investigating - We are currently investigating this issue.
Apr 29, 11:21 CEST
Apr 28, 2021
Performance issues
Resolved - We identified the problem on one of our servers. We experienced the performance drop for roughly 10 minutes.
Apr 28, 11:32 CEST
Investigating - We are currently investigating this issue.
Apr 28, 11:13 CEST
Database Server Maintenance on 28.04.2021
Completed - The scheduled maintenance has been completed.
Apr 28, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 28, 06:00 CEST
Scheduled - Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. The system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Apr 26, 15:26 CEST
Apr 27, 2021

No incidents reported.

Apr 26, 2021

No incidents reported.

Apr 25, 2021

No incidents reported.

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