IDnow System Status
Investigating - Service Impact: We are investigating an issue that sometimes esignings can not be finished.

We are already in contact with our Swiss service partner for esigning for further analysis.
Sep 4, 12:05 CEST
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Partial Outage
Video-Ident Operational
eSigning QES Partial Outage
eSigning AES Partial Outage
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment Sep 24, 07:15-08:00 CEST
Update - We will postpone the planned release date to Tuesday, 24. September.

Best Regards,
Your DevOps Team
Sep 18, 15:25 CEST
Update - We will be undergoing scheduled maintenance during this time.
Sep 17, 20:32 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Sep 17, 20:32 CEST
Uptime
Fetching
Response Time Users
Fetching
Response Time API
Fetching
Past Incidents
Sep 19, 2019

No incidents reported today.

Sep 18, 2019

No incidents reported.

Sep 17, 2019
Resolved - We monitored the system extensively and can confirm that the applied resolution has been successful. The system is available.

Incident start: 2019-09-17 11:17 UTC+2
Incident end: 2019-09-17 14:03 UTC+2
Sep 17, 16:02 CEST
Monitoring - We applied corrective measures. We see first calls being successfully completed. We are monitoring the system closely.

Incident start: 2019-09-17 11:17 UTC+2
Sep 17, 14:16 CEST
Update - Update: the team is still working on restoring the service availability.

Incident start: 2019-09-17 11:17 UTC+2
Sep 17, 12:23 CEST
Identified - We are experiencing issues with the service availability of our platform. The team is working on restoring the service availability.
Sep 17, 11:20 CEST
Resolved - The Service Desk and Document Database is available again. We have been monitoring the system and did not see the issue appearing again.
Sep 17, 14:18 CEST
Monitoring - The Service Desk and Document Database is available again. We are monitoring the system now
Sep 17, 12:39 CEST
Identified - We are right now experiencing an service unavailability of our Service Desk and Document Database. The Atlassian team is already working on this incident.

Please use the emergency hotline in case of issues with highest priority outside of the above mentioned issues.
Sep 17, 10:47 CEST
Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019
Completed - The scheduled maintenance has been completed.
Sep 10, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 07:30 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Sep 9, 17:02 CEST
Sep 9, 2019

No incidents reported.

Sep 8, 2019

No incidents reported.

Sep 7, 2019

No incidents reported.

Sep 6, 2019

No incidents reported.

Sep 5, 2019
Resolved - We monitored the system for an extended period of time and the corrective measures which have been applied are successful.

Incident start: 2019-09-04 15:03 UTC+2
Incident end: 2019-09-04 15:49 UTC+2
Sep 5, 09:27 CEST
Monitoring - We have applied corrective measures. We are monitoring the system.
Sep 4, 18:12 CEST
Identified - We identified the root cause and are evaluating corrective measures. The system is available again.
Sep 4, 16:46 CEST
Investigating - We are experiencing a service disruption. We are currently analysing the issue.
Sep 4, 15:44 CEST
Monitoring - The system is available again. We are monitoring the system now closely.

Incident start: 2019-09-04 15:03 UTC+2
Sep 4, 15:21 CEST
Investigating - We are experiencing a service disruption. We are currently analysing the issue.

Incident start: 2019-09-04 15:03 UTC+2
Sep 4, 15:03 CEST