IDnow System Status
All Systems Operational
IDnow Solutions Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
API Operational
AutoIdent Operational
IDCheck.io Operational
Check'nSign.io Operational
IDCheck.io PVID Operational
AutoIdent QES Operational
YRIS Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Essen Operational
Ident Center Iasi Operational
Ident Center Brasov Operational
Ident Center Osijek Operational
Ident Center Split Operational
Ident Center Timisoara Operational
Ident Center Varna Operational
Ident Center Zagreb I Operational
Ident Center Zagreb II Operational
Ident Center Sarajevo Operational
Test Systems Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
API Operational
AutoIdent Operational
AutoIdent QES Operational
IDCheck.io Operational
Check'nSign.io Operational
IDCheck.io PVID Operational
YRIS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[NG] CIS Database Maintenance Jun 4, 2024 01:00-02:00 CEST
Second step of CIS database refactoring. It'll probably take less than an hour since it lighter than the first one.
Posted on May 15, 2024 - 11:15 CEST
[NG] System maintenance Jun 6, 2024 00:00-02:00 CEST
Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on May 20, 2024 - 10:26 CEST
[NG] Platform Performance Testing Jun 11, 2024 01:00-03:00 CEST
Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

Posted on May 17, 2024 - 12:48 CEST
Users API response time
Fetching
Users API uptime
Fetching
API response time
Fetching
API uptime
Fetching
AutoIdent response time
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AutoIdent uptime
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Past Incidents
May 28, 2024
Resolved - This incident has been resolved.
May 28, 11:08 CEST
Completed - The scheduled maintenance has been completed.
May 28, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

May 21, 15:27 CEST
Completed - The scheduled maintenance has been completed.
May 28, 01:48 CEST
Verifying - Verification is currently underway for the maintenance items.
May 28, 01:40 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:30 CEST
Scheduled - Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

May 13, 14:49 CEST
Completed - The scheduled maintenance has been completed.
May 28, 00:21 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 00:00 CEST
Scheduled - We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.
May 15, 13:38 CEST
May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - This incident has been resolved.
May 24, 19:16 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 18:45 CEST
Identified - The issue has been identified and a fix is being implemented.
May 24, 18:35 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 18:32 CEST
Identified - The issue has been identified and a fix is being implemented.
May 24, 18:32 CEST
Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.

May 24, 18:24 CEST
May 23, 2024
Completed - The scheduled maintenance has been completed.
May 23, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

May 17, 10:45 CEST
May 22, 2024

No incidents reported.

May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

May 13, 16:09 CEST
May 20, 2024

No incidents reported.

May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.