IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Ident Center Paris Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Dear valued Customer,

on Friday, 05.03.2021, beginning at 12:00 CET, we will conduct a maintainence on our Production Datacenter. We are ugrading our Datacenter capacity to ensure we are meeting increased capacity demands in the future.

Due to the redundant layout of the setup, we do not expect any service impact, although there might a be a very brief interruption (a few seconds) when the secondary firewalls takes over the traffic.

Best Regards,

Your IDnow Devops Team
Posted on Mar 5, 12:00 CET
New Release Deployment Mar 9, 07:00-08:00 CET
We will be undergoing scheduled maintenance during this time.
Posted on Feb 24, 09:28 CET
Maintenance on our Firewall setup Mar 11, 07:00-08:00 CET
Dear valued Customer,

on Thursday, 11.03.2021, between 07:00 and 08:00 we will conduct a
Maintenance on our Firewall setup in order to provide a more secure
service to you.

During this time frame, there may be a short period of time, where our
public services may not be reachable. We expect the outage to last only a
few moments.

Best Regards,

Your IDnow DevOps team
Posted on Mar 4, 07:55 CET
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AutoIdent Uptime
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Past Incidents
Mar 5, 2021

No incidents reported today.

Mar 4, 2021

No incidents reported.

Mar 3, 2021
Postmortem - Read details
Mar 4, 14:55 CET
Resolved - We are experiencing sporadic timeouts on AutoIdent product services.
Mar 3, 17:00 CET
Mar 2, 2021

No incidents reported.

Mar 1, 2021

No incidents reported.

Feb 28, 2021

No incidents reported.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

No incidents reported.

Feb 25, 2021
Resolved - This incident has been resolved.
Feb 25, 18:09 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 4, 16:30 CET
Identified - We are currently experiencing an unexpectedly high volume of incoming ident requests. That leads to longer waiting times. We are increasing the capacity of Ident Experts with urgent priority. Thanks for your patience.
Jan 4, 15:00 CET
Feb 24, 2021

No incidents reported.

Feb 23, 2021
Completed - The scheduled maintenance has been completed.
Feb 23, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 07:00 CET
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 16, 14:17 CET
Feb 22, 2021

No incidents reported.

Feb 21, 2021

No incidents reported.

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.