IDnow System Status
Investigating - Dear clients,

please note, our service hours for VideoIdent will be different than usual on the following holidays:

24th December 2022: 8 am to 4 pm
31st December 2022: 8 am to 4 pm
1st January 2023: 2 pm to 12 am
*If you would like to benefit from extended service hours for VideoIdent, ask your account manager about our 24/7 service.

For AutoIdent: (incl. AI GwG and AI AML): No time-off. We will provide a 24/7 service throughout Christmas and New Year’s.

On all other days we are available at the usual times.

We wish you happy holidays and a good start into the new year.

Best regards,
Your IDnow Team

Nov 28, 2022 - 16:12 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 01, 2022 - 06:00 CET
Scheduled - Dear customer,

We will remove the deprecated SHA1 hashing methods, as well as the AES128 encryption methods from our SFTP service with a release in November 2022.

On approaching November, we will provide you with a more detailed timeslot.

Please find here the remaining SFTP algorithms supported after the release.

kex_algorithms: (4)
diffie-hellman-group-exchange-sha256
ecdh-sha2-nistp256
ecdh-sha2-nistp384
ecdh-sha2-nistp521
server_host_key_algorithms: (1)
ssh-dss
encryption_algorithms: (2)
aes256-ctr
mac_algorithms: (2)
hmac-sha2-256
hmac-sha2-512
compression_algorithms: (0)
none

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Security Team

Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Center Zürich Operational
Ident Centers Operational
Ident Center Aachen Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Paris Operational
Ident Center Bremen Operational
Ident Center Essen Operational
Ident Center Iasi Operational
Ident Center Mannheim Operational
Ident Center Sighisoara Operational
Ident Center Split Operational
Ident Center Timisoara Operational
Ident Center Varna Operational
Ident Center Zagreb I Operational
Ident Center Zagreb II Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Users API response time
Fetching
Users API uptime
Fetching
API response time
Fetching
API uptime
Fetching
AutoIdent response time
Fetching
AutoIdent uptime
Fetching
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022

No incidents reported.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Resolved - This incident has been resolved.
Nov 30, 16:16 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 14:35 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 30, 14:13 CET
Investigating - We are currently experiencing a degraded performance of the test system.

Our DevOps team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.

Nov 30, 10:36 CET
Nov 29, 2022

No incidents reported.

Nov 28, 2022
Resolved - This incident has been resolved.
Nov 28, 13:18 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 28, 10:09 CET
Update - We are continuing to investigate this issue.
Nov 28, 09:56 CET
Investigating - We are currently investigating an issue that is impacting our Identification services.
Our DevOps team is aware of the issue and is currently working on the subject.
We will provide regular updates on the issue.

Nov 28, 09:56 CET
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.