IDnow System Status
Investigating - Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:
ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/
ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition.
If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team

Oct 11, 2024 - 09:48 CEST
Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.


Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

Step 1 - October 1, 2024: No new features.  
The Testing and Product Legacy environments will be turned onto Maintenance mode. All new features and releases after this date will be on the Next Generation Sandbox and Production platforms only.
However, the Legacy production platform will continue to be supported for bug fixes and hot fixes, while the accepted identity document list will be updated until a breaking change is encountered, after which point no further updates can be ensured.

The testing environment will be gradually decommissioned.

Step 2 - March 31, 2025: Legacy production end of support.
No bug fixes will be carried out on the Legacy production environment, but the environment will continue to operate.

Step 3 - July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.



Kind regards,
Your IDnow Team

Oct 10, 2024 - 09:27 CEST
IDnow Solutions Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
API Operational
AutoIdent Operational
AutoIdent QES Operational
IDCheck.io Operational
Check'nSign.io Operational
IDCheck.io PVID Operational
YRIS Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Essen Operational
Ident Center Iasi Operational
Ident Center Brasov Operational
Ident Center Metkovici Operational
Ident Center Osijek Operational
Ident Center Poznan Operational
Ident Center Split Operational
Ident Center Timisoara Operational
Ident Center Varna Operational
Ident Center Zagreb I Operational
Ident Center Zagreb II Operational
Ident Center Sarajevo Operational
Test Systems Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
API Operational
AutoIdent Operational
AutoIdent QES Operational
IDCheck.io Operational
Check'nSign.io Operational
IDCheck.io PVID Operational
YRIS Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment Oct 16, 2024 06:00-07:00 CEST
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Posted on Oct 10, 2024 - 17:12 CEST
System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io) Oct 16, 2024 23:00 - Oct 17, 2024 02:00 CEST
Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

Posted on Oct 04, 2024 - 16:59 CEST
System maintenance Oct 17, 2024 06:00-07:00 CEST
Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on Oct 15, 2024 - 10:34 CEST
System maintenance Oct 23, 2024 06:00-07:00 CEST
Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on Oct 15, 2024 - 10:33 CEST
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Past Incidents
Oct 16, 2024

No incidents reported today.

Oct 15, 2024
Completed - The scheduled maintenance has been completed.
Oct 15, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 08:00 CEST
Scheduled - On the 15th of October 2024, 08:00 - 09:00, our esignature and trust service provider (TSP) Namirial S.p.A. will undergo a scheduled maintenance.

https://status.namirial.com/

Customers using our signing products eSign and AutoIdent eSign may experience service disruption during the aforementioned time period.
All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and function as expected.

Sincerely Yours,
IDnow DevOps Team

Oct 10, 17:18 CEST
Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 23:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

Oct 4, 16:58 CEST
Oct 14, 2024

Unresolved incidents: [LEGACY][Check'n Sign] Product Notification, [LEGACY][IDCHECK.io]  Product Notification.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024
Oct 10, 2024
Oct 9, 2024
Completed - The scheduled maintenance has been completed.
Oct 9, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 07:30 CEST
Scheduled - On the 9th of October 2024, 07:30 - 08:00, our esignature and trust service provider (TSP) Namirial S.p.A. will undergo a scheduled maintenance.

https://status.namirial.com/

Customers using our signing products eSign and AutoIdent eSign will experience service disruption during the aforementioned time period.
All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and function as expected.

Sincerely Yours,
IDnow DevOps Team

Oct 8, 15:09 CEST
Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Oct 7, 11:18 CEST
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Completed - The scheduled maintenance has been completed.
Oct 3, 02:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 00:00 CEST
Scheduled - Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience.
Thank you for your understanding and continued support.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

Sep 13, 09:18 CEST
Oct 2, 2024

No incidents reported.