IDnow GmbH Status

IDnow System Status

Our service hours on holidays

Investigating - Dear clients,

please note, our service hours for VideoIdent will be different than usual on the following holidays:

24th December 2022: 8 am to 4 pm
31st December 2022: 8 am to 4 pm
1st January 2023: 2 pm to 12 am
*If you would like to benefit from extended service hours for VideoIdent, ask your account manager about our 24/7 service.

For AutoIdent: (incl. AI GwG and AI AML): No time-off. We will provide a 24/7 service throughout Christmas and New Year’s.

On all other days we are available at the usual times.

We wish you happy holidays and a good start into the new year.

Best regards,
Your IDnow Team
Nov 28, 2022 - 16:12 CET

SFTP SHA1 - Deprecation in November 2022

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 01, 2022 - 06:00 CET

Scheduled - Dear customer,

We will remove the deprecated SHA1 hashing methods, as well as the AES128 encryption methods from our SFTP service with a release in November 2022.

On approaching November, we will provide you with a more detailed timeslot.

Please find here the remaining SFTP algorithms supported after the release.

kex_algorithms: (4)
diffie-hellman-group-exchange-sha256
ecdh-sha2-nistp256
ecdh-sha2-nistp384
ecdh-sha2-nistp521
server_host_key_algorithms: (1)
ssh-dss
encryption_algorithms: (2)
aes256-ctr
mac_algorithms: (2)
hmac-sha2-256
hmac-sha2-512
compression_algorithms: (0)
none

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Security Team

Europe - IDnow Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

AutoIdent Operational

Switzerland - Intrum Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

Ident Center Zürich Operational

Ident Centers Operational

Ident Center Aachen Operational

Ident Center Bukarest Operational

Ident Center Leipzig Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Dresden Operational

Ident Center Paris Operational

Ident Center Bremen Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Mannheim Operational

Ident Center Sighisoara Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Test Systems Operational

Document Database Operational

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

Fetching

API response time

Fetching

API uptime

Fetching

AutoIdent response time

Fetching

AutoIdent uptime

Fetching

Past Incidents

Dec 10, 2022

No incidents reported today.

Dec 9, 2022

No incidents reported.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022

No incidents reported.

Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022

Test system degraded performance

Resolved - This incident has been resolved.
Nov 30, 16:16 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 30, 14:35 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 30, 14:13 CET

Investigating - We are currently experiencing a degraded performance of the test system.

Our DevOps team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.
Nov 30, 10:36 CET

Nov 29, 2022

No incidents reported.

Nov 28, 2022

Test system is not available

Resolved - This incident has been resolved.
Nov 28, 13:18 CET

Identified - The issue has been identified and a fix is being implemented.
Nov 28, 10:09 CET

Update - We are continuing to investigate this issue.
Nov 28, 09:56 CET

Investigating - We are currently investigating an issue that is impacting our Identification services.
Our DevOps team is aware of the issue and is currently working on the subject.
We will provide regular updates on the issue.
Nov 28, 09:56 CET

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.