IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance on 10.12.2019 Dec 10, 00:00-03:00 CET
Dear customer,

We are conducting our monthly maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 25, 13:21 CET
Uptime
Fetching
Response Time Users
Fetching
Response Time API
Fetching
Past Incidents
Dec 6, 2019

No incidents reported today.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019
Resolved - Our Swiss service partner for esigning informed us that the system is fully available again which has been confirmed based on our monitoring.

Incident start: 2019-11-19 12:00 UTC+1
Incident end: 2019-11-24 12:00 UTC+1
Nov 27, 10:51 CET
Identified - Our Swiss service partner for esigning identified a performance degradation resulting in delayed sending of OTPs (via SMS). Our Swiss service partner identified the root cause already and is applying corrective measures which will correct the behaviour by 2019-11-20.

Impact: during the esigning phase the delivery of the OTP takes longer than usual

Incident start: 2019-11-19 12:00 UTC+1
Nov 19, 14:10 CET
Nov 26, 2019

No incidents reported.

Nov 25, 2019
Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 CET
Scheduled - Our data-center provider informed us that maintenance activities on infrastructure used by IDnow will be conducted. During this time there might be short interruptions of the availability of our services.

We are monitoring our system during and after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Nov 22, 09:43 CET
Nov 24, 2019
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 17:00 CET
Scheduled - Our Swiss service partner for esigning identified a performance degradation, thus they will need to execute an Emergency Maintenance starting on Saturday, 23.11.2019 at 17:00 CET.

During this timeframe, no eSigning will be possible.
Nov 22, 14:59 CET
Nov 22, 2019

No incidents reported.