IDnow System Status

All Systems Operational

IDnow Solutions Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Subscribe to SDK notifications Operational
SmartStamp Operational
Document-based IDV Operational
Trust Platform Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Iasi Operational
Ident Center Split Operational
Ident Center Athens Operational
Ident Center Zagreb Operational
Ident Center Osijek Operational
Ident Center Metkovici Operational
Ident Center Brasov Operational
Ident Center Simeria Operational
Ident Center Sarajevo Operational
Ident Center Pune Operational
Test Systems Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
SmartStamp Operational
Document-based IDV Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[NG] Platform Performance Testing Sep 8, 2026 23:30 - Sep 9, 2026 01:30 CEST

Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience.
Thank you for your understanding and continued support.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

Posted on Jul 17, 2026 - 15:50 CEST

[IDCheck.io/PVID/Check'n'Sign] System maintenance Sep 14, 2026 23:00 - Sep 15, 2026 01:00 CEST

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on Aug 31, 2026 - 11:57 CEST

[IDCheck.io] Annual Production System Failover Test Sep 29, 2026 08:00-12:00 CEST

Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on Aug 27, 2026 - 13:46 CEST
Users API response time
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Users API uptime
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AutoIdent response time
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AutoIdent uptime
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Sep 3, 2026

No incidents reported today.

Sep 2, 2026
Completed - The scheduled maintenance has been completed.
Sep 2, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 06:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Aug 26, 15:24 CEST
Sep 1, 2026

No incidents reported.

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026
Completed - The scheduled maintenance has been completed.
Aug 27, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Aug 17, 09:57 CEST
Aug 26, 2026
Completed - The scheduled maintenance has been completed.
Aug 26, 09:00 CEST
Update - We are continuing to verify the maintenance items.
Aug 26, 08:45 CEST
Verifying - Verification is currently underway for the maintenance items.
Aug 26, 08:44 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 07:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Aug 12, 11:20 CEST
Aug 25, 2026
Completed - The scheduled maintenance has been completed.
Aug 25, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 08:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Aug 12, 11:20 CEST
Completed - The scheduled maintenance has been completed.
Aug 25, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 25, 06:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Aug 17, 16:24 CEST
Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.