IDnow System Status
Investigating - Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:

Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team

Jul 09, 2025 - 10:09 CEST
Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.


Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.



Kind regards,
Your IDnow Team

Oct 10, 2024 - 09:27 CEST
IDnow Solutions Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Subscribe to SDK notifications Operational
SmartStamp Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Iasi Operational
Ident Center Split Operational
Ident Center Varna Operational
Ident Center Zagreb Operational
Ident Center Osijek Operational
Ident Center Metkovici Operational
Ident Center Brasov Operational
Ident Center Poznan Operational
Ident Center Porto Operational
Ident Center Pune Operational
Ident Center Sarajevo Operational
Test Systems Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
SmartStamp Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

System maintenance Jul 14, 2025 00:00-05:00 CEST

Dear customer,

As a part of life cycle management, maintenance work is being carried out by our data center provider during the aforementioned time frame. During the maintenance period, you may experience intermittent service interruptions or slow response times.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on Jul 08, 2025 - 14:40 CEST

System maintenance Jul 21, 2025 00:00-05:00 CEST

Dear customer,

As a part of life cycle management, maintenance work is being carried out by our data center provider during the aforementioned time frame. During the maintenance period, you may experience intermittent service interruptions or slow response times.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on Jul 11, 2025 - 13:49 CEST

New Release Deployment Jul 22, 2025 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Posted on Jul 01, 2025 - 13:18 CEST
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Jun 27, 13:34 CEST
Jul 8, 2025
Resolved - This incident has been resolved.
Jul 8, 14:23 CEST
Monitoring - Check'n'Sign access has been restored. We are monitoring closely.
Jul 8, 11:04 CEST
Investigating - We are resuming investigation to fix the access to Check'n'Sign via Legacy endpoint.
Jul 8, 08:53 CEST
Update - Smartstamp is fully operational.

Check'n'Sign access through Legacy is still broken. We will resume the investigation first hour tomorrow morning.

Jul 7, 18:06 CEST
Update - Actually the access to Check'n'Sign is still broken. This is under investigation.
Jul 7, 16:39 CEST
Monitoring - The access to Check'n'Sign Legacy has been restored. We are verifying the end to end tests are executed successfully.
Jul 7, 16:34 CEST
Update - The incoming access to Smartstamp has been restored. We are now working on restoring the outgoing access.
Jul 7, 15:54 CEST
Identified - The team is working on restoring the access to Smartstamp by the end of the day today.
Jul 7, 15:35 CEST
Investigating - We are currently experiencing a service disruption on Legacy.

Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.

We will send an additional update in 60 minutes.

Jul 7, 14:20 CEST
Jul 7, 2025
Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 CEST
Scheduled - Dear customer,

As a part of life cycle management, maintenance work is being carried out by our data center provider during the aforementioned time frame. During the maintenance period, you may experience intermittent service interruptions or slow response times.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Jun 30, 14:13 CEST
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025
Completed - The scheduled maintenance has been completed.
Jul 2, 09:30 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 2, 09:07 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:30 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Jun 10, 09:19 CEST
Jul 1, 2025
Completed - The scheduled maintenance has been completed.
Jul 1, 09:45 CEST
Verifying - Verification is currently underway for the maintenance items.
Jul 1, 09:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Jun 10, 09:18 CEST
Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Jun 17, 16:06 CEST
Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.