Resolved -
Our Swiss esigning partner informed us that the issue has been resolved. We monitored the system closely since then. The system has been working within normal parameters during the extended monitoring phase.
Summary: during the mentioned time period, the esigning system of our Swiss service partner was not fully available. Our Swiss service partner resolved the issue.
Impact: during the aforementioned timeframe esignings couldn't be executed.
Nov 13, 20:43 CET
Identified -
We identified an issue while issuing esignings. We are already in contact with our Swiss esigning partner to further analyze the issue and restore service availability.
Impact: esignings can not be executed.
Incident start: 2019-11-13 16:50 UTC+1
Nov 13, 17:14 CET
Resolved -
This incident has been resolved.
Nov 12, 14:47 CET
Monitoring -
The Document Database and Service Desk are available normally again. We are monitoring the services now closely.
Impact: Sometimes it took a long time until pages are shown or pages are not displayed.
Incident start: 2019-11-12 09:00 UTC+1 Incident end: 2019-11-12 10:57 UTC+1
Nov 12, 11:28 CET
Identified -
The Document Database and Service Desk is experiencing a service degradation.
Impact: Sometimes it takes a long time until pages are shown or pages are not displayed.
Workaround: try to reload the page. In case you fail to log an issue via the Service Desk then please use the emergency hotline number to get in touch with us.
Incident start: 2019-11-12 09:00 UTC+1
Nov 12, 10:02 CET
Completed -
The scheduled maintenance has been completed.
Nov 12, 03:15 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 00:15 CET
Scheduled -
Dear customer,
We are conducting our monthly maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.
We are monitoring our system after the maintenance closely to assure that it’s operating normally.
If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Sincerely Yours,
IDnow DevOps Team
Oct 24, 11:00 CEST
Completed -
The scheduled maintenance has been completed.
Nov 11, 03:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 CET
Scheduled -
Our data-center announced a maintenance on the network infrastructure during the mentioned timeframe. During this time there might be short interruptions of the availability of our services.
We are monitoring our system during and after the maintenance closely to assure that it’s operating normally.
If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Sincerely Yours, IDnow DevOps Team
Nov 8, 11:04 CET
Completed -
The scheduled maintenance has been completed.
Nov 7, 08:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 07:30 CET
Scheduled -
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Nov 6, 11:27 CET
Completed -
The scheduled maintenance has been completed.
Nov 4, 05:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 00:00 CET
Scheduled -
Dear customer,
Our data-center announced a maintenance on the redundant firewall-cluster in the mentioned timeframe. We do not expect any issues due to the redundant layout of the firewall system.
We are monitoring our system after the maintenance closely to assure that it’s operating normally.
If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Sincerely Yours, IDnow DevOps Team
Oct 31, 14:10 CET