IDnow GmbH Status

IDnow System Status

[LEGACY] [Check'n'Sign] Product Notification

Investigating - Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:

Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Jul 09, 2025 - 10:09 CEST

[LEGACY][IDCHECK.io] Product Notification

Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Oct 10, 2024 - 09:27 CEST

IDnow Solutions Operational

VideoIdent Operational

eID Operational

AutoIdent Operational

AutoIdent QES Operational

POS Operational

Check'nSign.io Operational

IDCheck.io Operational

ETSI Operational

IDCheck.io PVID Operational

YRIS Operational

eSign Operational

InstantSign Operational

eSign Wallet Operational

Subscribe to SDK notifications Operational

SmartStamp Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Iasi Operational

Ident Center Split Operational

Ident Center Varna Operational

Ident Center Zagreb Operational

Ident Center Osijek Operational

Ident Center Metkovici Operational

Ident Center Brasov Operational

Ident Center Poznan Operational

Ident Center Porto Operational

Ident Center Pune Operational

Ident Center Sarajevo Operational

Test Systems Operational

VideoIdent Operational

eID Operational

AutoIdent Operational

AutoIdent QES Operational

POS Operational

Check'nSign.io Operational

IDCheck.io Operational

ETSI Operational

IDCheck.io PVID Operational

YRIS Operational

eSign Operational

InstantSign Operational

eSign Wallet Operational

SmartStamp Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

System maintenance Jul `14`, `2025` `00:00`-`05:00` CEST

Dear customer,

As a part of life cycle management, maintenance work is being carried out by our data center provider during the aforementioned time frame. During the maintenance period, you may experience intermittent service interruptions or slow response times.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Jul 08, 2025 - 14:40 CEST

System maintenance Jul `21`, `2025` `00:00`-`05:00` CEST

New Release Deployment Jul `22`, `2025` `06:00`-`07:00` CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.
Posted on Jul 01, 2025 - 13:18 CEST

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

Fetching

API response time

Fetching

API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

System maintenance

Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Jun 27, 13:34 CEST

Jul 8, 2025

[Legacy] Service Disruption

Resolved - This incident has been resolved.
Jul 8, 14:23 CEST

Monitoring - Check'n'Sign access has been restored. We are monitoring closely.
Jul 8, 11:04 CEST

Investigating - We are resuming investigation to fix the access to Check'n'Sign via Legacy endpoint.
Jul 8, 08:53 CEST

Update - Smartstamp is fully operational.

Check'n'Sign access through Legacy is still broken. We will resume the investigation first hour tomorrow morning.
Jul 7, 18:06 CEST

Update - Actually the access to Check'n'Sign is still broken. This is under investigation.
Jul 7, 16:39 CEST

Monitoring - The access to Check'n'Sign Legacy has been restored. We are verifying the end to end tests are executed successfully.
Jul 7, 16:34 CEST

Update - The incoming access to Smartstamp has been restored. We are now working on restoring the outgoing access.
Jul 7, 15:54 CEST

Identified - The team is working on restoring the access to Smartstamp by the end of the day today.
Jul 7, 15:35 CEST

Investigating - We are currently experiencing a service disruption on Legacy.

Our DevOps team is working to identify the root cause and implement a solution. Smartstamp users may be affected. Check'n'Sign clients which have not been migrated to NG are also impacted.

We will send an additional update in 60 minutes.
Jul 7, 14:20 CEST

Jul 7, 2025

System maintenance

Completed - The scheduled maintenance has been completed.
Jul 7, 05:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 00:00 CEST

Scheduled - Dear customer,

As a part of life cycle management, maintenance work is being carried out by our data center provider during the aforementioned time frame. During the maintenance period, you may experience intermittent service interruptions or slow response times.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Jun 30, 14:13 CEST

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

[NG] New Release Deployment - IDCheck.io

Completed - The scheduled maintenance has been completed.
Jul 2, 09:30 CEST

Verifying - Verification is currently underway for the maintenance items.
Jul 2, 09:07 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:30 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Jun 10, 09:19 CEST

Jul 1, 2025

[NG] New Release Deployment - PVID

Completed - The scheduled maintenance has been completed.
Jul 1, 09:45 CEST

Verifying - Verification is currently underway for the maintenance items.
Jul 1, 09:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 CEST

New Release Deployment

Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 CEST

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Scheduled Maintenance

System maintenance Jul 14, 2025 00:00-05:00 CEST

System maintenance Jul 21, 2025 00:00-05:00 CEST

New Release Deployment Jul 22, 2025 06:00-07:00 CEST

Past Incidents

System maintenance Jul `14`, `2025` `00:00`-`05:00` CEST

System maintenance Jul `21`, `2025` `00:00`-`05:00` CEST

New Release Deployment Jul `22`, `2025` `06:00`-`07:00` CEST