Reduced Performance [Test Robot]
Investigating - We are currently experiencing a service disruption for the test robot.
While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.)
In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly.
This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected.
Production is not affected.
Jul 21, 2026 - 11:31 CEST
IDnow Solutions Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Subscribe to SDK notifications Operational
SmartStamp Operational
Document-based IDV Operational
Trust Platform Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Iasi Operational
Ident Center Split Operational
Ident Center Zagreb Operational
Ident Center Osijek Operational
Ident Center Metkovici Operational
Ident Center Brasov Operational
Ident Center Simeria Operational
Ident Center Sarajevo Operational
Ident Center Pune Operational
Test Systems Degraded Performance
VideoIdent Degraded Performance
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Degraded Performance
InstantSign Operational
eSign Wallet Operational
SmartStamp Operational
Document-based IDV Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

New Release Deployment Aug 4, 2026 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.
Posted on Jul 28, 2026 - 15:58 CEST

[NG] Platform Performance Testing Sep 8, 2026 23:30 - Sep 9, 2026 01:30 CEST

Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience.
Thank you for your understanding and continued support.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Jul 17, 2026 - 15:50 CEST
System Metrics Month Week Day
Users API response time
Fetching
Users API uptime
Fetching
API response time
Fetching
API uptime
Fetching
AutoIdent response time
Fetching
AutoIdent uptime
Fetching

Jul 29, 2026

[IDCheck.io/Check'n'Sign] New Release Deployment
Completed - The scheduled maintenance has been completed.
Jul 29, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 07:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Jul 7, 17:24 CEST
System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 29, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 06:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Jul 14, 16:31 CEST

Jul 28, 2026

[PVID] New Release Deployment
Completed - The scheduled maintenance has been completed.
Jul 28, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 08:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Jul 7, 17:22 CEST

Jul 27, 2026

*.identity.tm subdomains unreachable due to DNS issue
Resolved - This incident has been resolved.
Jul 27, 11:46 CEST
Monitoring - DNS resolution seems to be functioning again. We are collecting evidence for investigation.
Jul 27, 11:34 CEST
Investigating - *.identity.tm domains (including dedicated status page) are not resolved by the DNS, resulting in lack of access to the systems.
Jul 27, 11:17 CEST

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

[IDCheck.io/PVID/Check'n'Sign] New Release Deployment in TEST
Completed - The scheduled maintenance has been completed.
Jul 22, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 CEST
Scheduled - We will deploy a new release in TEST environment during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Jul 7, 17:21 CEST
System Maintenance [EID] - Authada
Completed - The scheduled maintenance has been completed.
Jul 22, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:00 CEST
Scheduled - Dear customer,

We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance.
IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service.

The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal.
VideoIdent & eSign as well as AutoIdent will continue to operate as usual.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely,
IDnow DevOps Team
Jul 21, 15:53 CEST

Jul 21, 2026

Unresolved incident: Reduced Performance [Test Robot].

Jul 20, 2026

Service Disruption
Resolved - This incident has been resolved.
Jul 20, 17:12 CEST
Investigating - We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Jul 20, 16:25 CEST

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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