Investigating - We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.
Jul 21, 2026 - 11:31 CEST
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
Jul 07, 2026 - 17:22 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Jul 14, 2026 - 16:31 CEST
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
Jul 07, 2026 - 17:24 CEST
We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.
Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience. Thank you for your understanding and continued support.
If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Sincerely Yours, IDnow DevOps Team Posted on
Jul 17, 2026 - 15:50 CEST
Completed -
The scheduled maintenance has been completed.
Jul 22, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 08:00 CEST
Scheduled -
We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Jul 7, 17:21 CEST
Completed -
The scheduled maintenance has been completed.
Jul 22, 03:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 23:00 CEST
Scheduled -
Dear customer,
We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service.
The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Resolved -
This incident has been resolved.
Jul 20, 17:12 CEST
Investigating -
We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.
Jul 20, 16:25 CEST
Completed -
The scheduled maintenance has been completed.
Jul 8, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 CEST
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Jul 1, 11:53 CEST