IDnow System Status
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 12, 09:36 CET
Investigating - A high severity vulnerability (CVE-2021-44228) impacting multiple versions of the Apache Log4j 2 utility was disclosed publicly on December 9, 2021. The vulnerability impacts Apache Log4j 2 versions 2.0 to 2.14.1.
This announcement summarises any potential impacts to IDnow products and steps taken by IDnow.

Log files have been searched for potential exploitations - no successful attack was detected, as the Web Application Firewall already detects and blocks exploitation attempts. Additional rules have been added by the Security Team. Mitigations have been applied.
Identified applications that are affected and reachable from the internet or accepting user input directly or indirectly have been either patched or shutdown and will remain shutdown until patches or other fixes have been applied.
There is no impact on the identity verification services.

IDnow engineering and security teams continue to actively work on the remediation.
Dec 12, 09:22 CET
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Ident Center Paris Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment Jan 27, 06:00-07:00 CET
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Jan 21, 16:53 CET
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Past Incidents
Jan 23, 2022

No incidents reported today.

Jan 22, 2022

No incidents reported.

Jan 21, 2022
Completed - The scheduled maintenance has been completed.
Jan 21, 11:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 10:30 CET
Scheduled - Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Jan 21, 09:56 CET
Jan 20, 2022
Postmortem - Read details
Jan 21, 13:14 CET
Resolved - This incident has been resolved.
Jan 20, 11:15 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 08:43 CET
Investigating - We're experiencing an performance degradation and are currently looking into the issue.
We will provide regular updates on the issue.
Jan 20, 08:10 CET
Completed - The scheduled maintenance has been completed.
Jan 20, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 06:00 CET
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Jan 17, 11:15 CET
Jan 19, 2022

No incidents reported.

Jan 18, 2022

No incidents reported.

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022
Postmortem - Read details
Jan 12, 10:36 CET
Resolved - This incident has been resolved.
Jan 11, 15:08 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 11, 11:58 CET
Investigating - We are currently investigating an issue which is impacting our Identification services.
Our DevOps team is aware of the issue and are currently working on the issue.
We will provide regular updates on the issue.
Jan 11, 11:48 CET
Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.