IDnow GmbH Status

IDnow System Status

Monitoring - Dear customers,

This announcement affects only TEST environment:

On 14.12.2022, we updated our sFTP server with the scheduled release on our TEST environment. We removed the deprecated DSA-SHA1 public key from our sFTP server, as announced in our status page update for November 2022. To continue using secure sFTP connection and file transfer, you will have to trust the newly generated host key when using our service for the first time after the upgrade. Please accept the new key as trusted in your sFTP connection.

The server's RSA key details are:
Algorithm: ssh-rsa 2048
SHA-256: b7zQcZho9zWV8d3fV577eijRPgx0DsQ4APnpEHDaHTs
MD5:28:ce:b9:83:31:2b:54:e1:33:18:b9:46:25:78:53:3a
Feb 02, 2023 - 10:38 CET

SFTP hostkey change

Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 2023 - 10:43 CET

Investigating - Dear customers,

On 19 January 2023, we updated our sFTP server with the last 6.12.0 scheduled release.
We removed the deprecated DSA-SHA1 public key from our sFTP server, as announced in our status page update from November 2022.
To continue using secure sFTP connection and file transfer, you will have to trust the newly generated host key when using our service for the first time after the upgrade.
Please accept the new key as trusted in your sFTP connection.

The server's RSA key details are:

Algorithm: ssh-rsa 2048
SHA-256: rJPwPCBMjJnlIhN36ydsd1PrOzrYxJYc8wSCvAhS78c
MD5: aa:ff:b1:81:24:47:44:8a:c9:75:26:88:77:be:34:18
Jan 20, 2023 - 10:43 CET

Europe - IDnow Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

AutoIdent Operational

Ident Centers Operational

Ident Center Aachen Operational

Ident Center Bukarest Operational

Ident Center Leipzig Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Dresden Operational

Ident Center Paris Operational

Ident Center Bremen Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Mannheim Operational

Ident Center Sighisoara Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Test Systems Operational

Document Database Operational

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

New Release Deployment Feb 7, 2023 06:00-07:00 CET

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Jan 30, 2023 - 11:41 CET

TEST system maintenance Feb 8, 2023 10:00-11:00 CET

Dear customer,

We are conducting a maintenance activity for our TEST system during the aforementioned time frame. The system will be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Jan 31, 2023 - 16:02 CET

SFTP server changes Feb 21, 2023 06:00-07:00 CET

Dear customers,

On 21.02.2023 we will deploy security updates for our sFTP server. This release will be deployed on our TEST environment on 06.02.2023. The changes include:

Updating some cryptographic algorithms for SSH protocol to more modern versions.

Updating SSH implementation in our gateway.

Fixes for the bugs that appeared in previous release.

In addition, we will stop using SHA1 hashing methods as announced for November.

No action or changes are required on the customer side to continue using our sFTP server.

The new host key previously published will remain unchanged. for details, the host key is:

Algorithm: ssh-rsa 2048
SHA-256: rJPwPCBMjJnlIhN36ydsd1PrOzrYxJYc8wSCvAhS78c
MD5: aa:ff:b1:81:24:47:44:8a:c9:75:26:88:77:be:34:18
Posted on Feb 02, 2023 - 10:30 CET

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

Fetching

API response time

Fetching

API uptime

Fetching

AutoIdent response time

Fetching

AutoIdent uptime

Fetching

Past Incidents

Feb 4, 2023

No incidents reported today.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

Unresolved incident: SFTP server changes (TEST system).

Feb 1, 2023

No incidents reported.

Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023

No incidents reported.

Jan 26, 2023

No incidents reported.

Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023

No incidents reported.

Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.