IDnow GmbH Status

IDnow System Status

All Systems Operational

Europe - IDnow Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

AutoIdent Operational

Switzerland - Intrum Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

Ident Centers Operational

Ident Center Bukarest Operational

Ident Center Leipzig Operational

Ident Center Munich Operational

Ident Center Schwerin Operational

Ident Center Berlin Operational

Ident Center Dresden Operational

Ident Center Zürich Operational

Ident Center Paris Operational

Test Systems Operational

Document Database Operational

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

New Release Deployment May 24, 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on May 17, 07:25 CEST

Maintenance on core infrastructure components on 02.06.2022 Jun 2, 06:30-07:00 CEST

Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime because of the redundant setup of the system, but there might be a few packet drops while the switchover happens.
We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow Infrastructure Team
Posted on May 17, 07:23 CEST

System Metrics Month Week Day

Users API response time

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Users API uptime

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API response time

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API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

May 18, 2022

No incidents reported today.

May 17, 2022

New Release Deployment

Completed - The scheduled maintenance has been completed.
May 17, 07:02 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
May 3, 10:47 CEST

May 16, 2022

Degraded Performance

Resolved - This incident has been resolved.
May 16, 18:51 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 17:31 CEST

Identified - The issue has been identified and a fix is being implemented.
May 16, 16:40 CEST

Investigating - We are currently investigating this issue.
May 16, 15:28 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 11:56 CEST

Update - We are continuing to investigate this issue.
May 16, 11:05 CEST

Investigating - We're experiencing an performance degradation and are currently looking into the issue.
We will provide regular updates on the issue.
May 16, 10:35 CEST

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

Service Disruption

Postmortem - Read details
May 12, 10:25 CEST

Resolved - This incident has been resolved.
May 10, 09:31 CEST

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. End users may be affected.

We will send an additional update in 60 minutes.
May 10, 08:37 CEST

New Release Deployment

Completed - The scheduled maintenance has been completed.
May 10, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
May 4, 16:53 CEST

May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

HTTPS certificate replacement for the TEST environment

Completed - The scheduled maintenance has been completed.
May 6, 10:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 CEST

Scheduled - During the afore mentioned time interval we will rollout our new HTTPS certificates for these domains:
- test.idnow.de
- *.test.idnow.de
- api.internal.test.idnow.de
- admin.internal.test.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 69:28:D5:95:32:4C:99:45:24:13:D8:89:7A:56:60:27:CD:55:7F:A9
SHA256: 23:65:88:14:A0:13:C2:A1:89:D0:EF:F8:CC:AD:8E:06:0D:32:53:C2:25:A6:C6:26:51:6C:AA:47:67:4F:04:DF

Best Regards.
Your IDnow DevOps Team
May 5, 10:35 CEST

May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.