Investigating - Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.
Kind regards, Your IDnow Team
Jul 09, 2025 - 10:09 CEST
We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
May 13, 2026 - 10:13 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Apr 30, 2026 - 16:42 CEST
We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service.
The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely, IDnow DevOps Team Posted on
May 26, 2026 - 15:39 CEST
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
May 13, 2026 - 10:14 CEST
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
May 13, 2026 - 10:14 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Apr 30, 2026 - 16:44 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Apr 30, 2026 - 16:45 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Apr 30, 2026 - 16:47 CEST