IDnow GmbH Status

IDnow System Status

All Systems Operational

IDnow Solutions Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Brasov Operational

Ident Center Osijek Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Ident Center Sarajevo Operational

Test Systems Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

[LEGACY/NG][Check'n'Sign] System maintenance on signature service - step #2 Jul 30, 2024 00:00-03:00 CEST

An operation will take place between 0pm and 3am, signature services will be unavailable.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Posted on Jul 09, 2024 - 11:19 CEST

New Release Deployment Aug 1, 2024 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Jul 24, 2024 - 11:23 CEST

System Metrics Month Week Day

Users API response time

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Users API uptime

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API response time

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API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

[NG][IDcheck.IO]Service Disruption

Resolved - This incident has been resolved.
Jul 26, 17:27 CEST

Identified - The issue has been identified and a fix is being implemented.
Jul 26, 17:24 CEST

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. **ADD_GENERAL_IMPACT** users may be affected.

We will send an additional update in 60 minutes.
Jul 26, 17:18 CEST

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io)

Completed - The scheduled maintenance has been completed.
Jul 26, 02:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 23:30 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Jul 11, 15:46 CEST

Jul 25, 2024

New Release Deployment

Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Jul 18, 09:15 CEST

Jul 24, 2024

Firewall Maintenance on 24.07.2024

Completed - The scheduled maintenance has been completed.
Jul 24, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 CEST

Scheduled - Dear customer,

We are conducting a maintenance activity on our firewall systems during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow Security Team
Jul 16, 15:12 CEST

Jul 23, 2024

Service Disruption

Resolved - This incident has been resolved.
Jul 23, 18:26 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 23, 18:21 CEST

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.
Jul 23, 18:17 CEST

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io)

Completed - The scheduled maintenance has been completed.
Jul 23, 03:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, there will be a service interruption. There also might be slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Jul 9, 10:18 CEST

Jul 22, 2024

[NG] Degraded performance on IDcheck.io

Resolved - Degraded performance from 16:35 to 16:50
Jul 22, 17:14 CEST

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io)

Completed - The scheduled maintenance has been completed.
Jul 19, 02:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 23:30 CEST

Jul 18, 2024

Degraded Performance on LIVE

Resolved - This incident has been resolved.
Jul 18, 07:01 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 05:43 CEST

Investigating - We're experiencing a performance degradation and are currently looking into the issue.
We will provide regular updates on the issue.
Jul 18, 03:23 CEST

System maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Jul 10, 17:53 CEST

Jul 17, 2024

New Release Deployment

Completed - The scheduled maintenance has been completed.
Jul 17, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Jul 9, 18:39 CEST

Partial Service Disruption for eSigning and Autoident QES on LIVE

Resolved - This incident has been resolved.
Jul 17, 00:45 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Jul 17, 00:30 CEST

Investigating - We are currently experiencing a service disruption due to one of our service providers (Namirial).

eSigning users who use the Namirial TSP are affected.

We are working to identify the root cause and implement a solution.
Jul 16, 21:01 CEST

Jul 16, 2024

Service Disruption (TEST system)

Resolved - This incident has been resolved.
If you have any questions, please do not hesitate to contact us via https://customer.idnow.io/.
Jul 16, 17:12 CEST

Update - A final solution for VideoIdent, eSign AutoIdent apps and SDKs are available now.
New SDKs have been released, check out for the latest versions on

https://github.com/idnow/de.idnow.ios IDnow Video Ident iOS SDK
https://github.com/idnow/de.idnow.android IDnow Video Ident Android SDK
https://github.com/idnow/de.idnow.ios.sdk.spm IDnow Auto Ident iOS SDK
https://github.com/idnow/de.idnow.android.sdk IDnow Auto Ident Android SDK

If you have any questions, please do not hesitate to contact us via https://customer.idnow.io/.
Jul 12, 16:24 CEST

Monitoring - With the fix implemented yesterday on our TEST systems, our browser version of all products are working.
A solution for IDnow app and SDK solutions will be delivered in the upcoming days.
If you have any questions, please do not hesitate to contact us via https://customer.idnow.io/.
Jul 11, 10:22 CEST

Update - We have implemented a fix for the ongoing problem of out TEST system. The fix works on the browser version of all products.
As a result of the fix, new IdentIDs will have the prefix TS2- . Existing IdentIDs with TST- will continue to work.
For IDnow app and SDK solutions, a fix will be delivered in the upcoming days.
If you have any questions, please do not hesitate to contact us via https://customer.idnow.io/.
Jul 10, 13:33 CEST

Update - We are actively working on a fix for the ongoing problem with our TEST system.
We will provide an update once the fix has been successfully verified and implemented.
Thank you for your continued patience and understanding.
Jul 10, 10:02 CEST

Identified - We have identified the cause behind the ongoing issue and are working on a fix. We will provide an update once the fix has been successfully verified and implemented.
Thank you for your continued patience and understanding.
Jul 9, 17:20 CEST

Update - We are still actively investigating the ongoing issue and working to determine the root cause.
We will keep you updated with any new developments.
We apologize for the inconvenience caused.
Jul 9, 12:12 CEST

Update - We are still actively investigating the ongoing issue. Unfortunately,we have not yet determined the root cause.
Our teams are working around the clock to resolve the issue. We will keep you updated with any new developments.
We apologize for the inconvenience caused.
Jul 8, 18:13 CEST

Update - We are currently continuing our investigating into the ongoing issue with the TEST systems. At this moment, we have not yet identified the root cause.
Rest assured, our dedicated teams are working diligently to resolve the issue as quickly as possible.
We appreciate your patience and will provide further updates as soon as more information becomes available.
Jul 8, 12:57 CEST

Update - We are continuing to investigate this issue to understand and remediate the root cause of the problem.
Jul 8, 09:28 CEST

Update - Our investigation regarding the service disruption of our TEST systems is still ongoing. We will update the status page again as soon as we have a solution.
Jul 5, 13:03 CEST

Investigating - We are currently experiencing a service disruption on our TEST system.

Our dedicated teams are working to identify the root cause and implement a solution. Users may not be able to finish identification.

We will send an additional update in 60 minutes.
Jul 5, 11:06 CEST

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.