IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Ident Center Paris Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment May 24, 06:00-07:00 CEST
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Posted on May 17, 07:25 CEST
Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime because of the redundant setup of the system, but there might be a few packet drops while the switchover happens.
We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow Infrastructure Team

Posted on May 17, 07:23 CEST
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022
Completed - The scheduled maintenance has been completed.
May 17, 07:02 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 06:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

May 3, 10:47 CEST
May 16, 2022
Resolved - This incident has been resolved.
May 16, 18:51 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 17:31 CEST
Identified - The issue has been identified and a fix is being implemented.
May 16, 16:40 CEST
Investigating - We are currently investigating this issue.
May 16, 15:28 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 16, 11:56 CEST
Update - We are continuing to investigate this issue.
May 16, 11:05 CEST
Investigating - We're experiencing an performance degradation and are currently looking into the issue.
We will provide regular updates on the issue.

May 16, 10:35 CEST
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Postmortem - Read details
May 12, 10:25 CEST
Resolved - This incident has been resolved.
May 10, 09:31 CEST
Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. End users may be affected.

We will send an additional update in 60 minutes.

May 10, 08:37 CEST
Completed - The scheduled maintenance has been completed.
May 10, 07:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 06:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

May 4, 16:53 CEST
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 10:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 10:00 CEST
Scheduled - During the afore mentioned time interval we will rollout our new HTTPS certificates for these domains:
- test.idnow.de
- *.test.idnow.de
- api.internal.test.idnow.de
- admin.internal.test.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 69:28:D5:95:32:4C:99:45:24:13:D8:89:7A:56:60:27:CD:55:7F:A9
SHA256: 23:65:88:14:A0:13:C2:A1:89:D0:EF:F8:CC:AD:8E:06:0D:32:53:C2:25:A6:C6:26:51:6C:AA:47:67:4F:04:DF

Best Regards.
Your IDnow DevOps Team

May 5, 10:35 CEST
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.