IDnow GmbH Status

IDnow System Status

All Systems Operational

Europe - IDnow Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

AutoIdent QES Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Mannheim Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Ident Center Sarajevo Operational

Ident Center Berlin Operational

Test Systems Operational

Document Database Operational

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Nov 29, 2023 08:00-10:00 CET

Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 21, 2023 - 13:47 CET

New Release Deployment Nov 30, 2023 06:00-07:00 CET

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Nov 28, 2023 - 11:18 CET

Annual Failover Tests Dec 13, 2023 06:00-10:00 CET

Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the maintenance work.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 14, 2023 - 15:24 CET

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

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API response time

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API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

Storage availibility degraded

Resolved - The storage is back up, the maintenance was canceled.
Nov 27, 15:21 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 15:15 CET

Update - The operation was canceled.
Nov 27, 15:15 CET

Investigating - We are currently investigating this issue.
Nov 27, 15:10 CET

[Check'nSign] System maintenance

Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 06:00 CET

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features on Check'nSign simple and advanced signature, as well as SmartStamp service.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Nov 24, 15:49 CET

[NG] PVID incident

Resolved - This incident has been resolved.
Nov 27, 02:46 CET

Identified - A fix has been implemented and we are monitoring the results.
Nov 27, 02:38 CET

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. IDCheck.io users may be affected.

We will send an additional update shortly.
Nov 27, 02:33 CET

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

[NG] PVID incident

Resolved - This incident is resolved
Nov 22, 06:39 CET

Update - Resolve, in monitoring since 10 minutes
Nov 22, 06:38 CET

Update - Our DevOps team is working to identify the root cause and implement a solution
Nov 22, 06:20 CET

Update - We are continuing to investigate this issue
Nov 22, 04:11 CET

Investigating - This incident is in investigation.
Nov 22, 02:39 CET

Nov 21, 2023

[NG] System maintenance

Completed - The scheduled maintenance has been completed.
Nov 21, 15:38 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 14:03 CET

Scheduled - Dear customer,

We would like to inform you that our system will undergo an hardware scheduled maintenance. It should have no impact on services.

Sincerely Yours,
IDnow DevOps Team
Nov 9, 11:57 CET

HTTPS certificates replacement

Completed - The scheduled maintenance has been completed.
Nov 21, 11:30 CET

Verifying - During the certificate update there was an issue where some endpoints delivered a wrong Intermediate certificate. This could have led to certificate errors on the client side.
The issue was resolved and the correct certificate chain is being delivered now.
Nov 21, 11:18 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 10:30 CET

Scheduled - During the aforementioned time interval we will rollout our new HTTPS certificates for these domains:
- idnow.de
- *.idnow.de
- *.internal.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 28:9D:8D:5A:17:56:08:83:CB:D1:D1:0E:16:20:0E:1D:31:10:14:CD
SHA256: E8:AE:DA:6D:21:A2:C7:07:72:3B:7C:FC:2E:27:40:3B:7B:EC:42:B5:4D:29:EC:B6:60:FD:39:1E:1F:B8:61:E1

Best Regards,
Your IDnow DevOps Team
Oct 20, 16:37 CEST

[Check'nSign] Service Disruption on Signature

Resolved - This incident has been resolved.
Nov 21, 08:09 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 20:52 CET

Investigating - We are currently experiencing a service disruption on Checkn'Sign.

Our DevOps team is working to identify the root cause and implement a solution. Advanced signature users are affected.

We will send an additional update in 60 minutes.
Nov 20, 20:31 CET

Nov 20, 2023

[Check'nSign] Service Disruption on Signature

Resolved - This incident has been resolved.
Nov 20, 19:21 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 19:03 CET

Update - We are investigating the issue, advanced signature will probably remain unavailable for the next 40 minutes.
Nov 20, 18:22 CET

Investigating - We are currently experiencing a disruption on Check'nSign service.

Our DevOps team is working to identify the root cause and implement a solution. Advanced signature users are affected.

We will send an additional update shortly.
Nov 20, 18:04 CET

[PVID] System maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 06:22 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 20, 06:14 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:01 CET

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, all services hosted on IDCheckio PVID will be unavailable.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://customer.idnow.io/s/

Sincerely Yours,
IDnow DevOps Team
Nov 17, 11:56 CET

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

Check'nSign.io - Multiple services down

Resolved - This incident has been resolved.
Nov 16, 07:40 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 16, 06:42 CET

Investigating - We are currently investigating this issue.
Nov 16, 06:32 CET

[NG] System maintenance on IDCHECK.io

Completed - The scheduled maintenance has been completed.
Nov 16, 07:36 CET

Verifying - Verification is currently underway for the maintenance items.
Nov 16, 07:15 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 06:00 CET

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, all services hosted on IDCHECK.io NG will be unavailable.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Nov 13, 17:59 CET

Nov 15, 2023

No incidents reported.