IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Center Zürich Operational
Ident Centers Operational
Ident Center Aachen Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Paris Operational
Ident Center Bremen Operational
Ident Center Essen Operational
Ident Center Iasi Operational
Ident Center Mannheim Operational
Ident Center Sighisoara Operational
Ident Center Split Operational
Ident Center Timisoara Operational
Ident Center Varna Operational
Ident Center Zagreb I Operational
Ident Center Zagreb II Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment Oct 5, 2022 06:00-07:00 CEST
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Posted on Sep 28, 2022 - 12:02 CEST
SFTP SHA1 - Deprecation in November 2022 Nov 1, 2022 06:00-07:00 CET
Dear customer,

We will remove the deprecated SHA1 hashing methods, as well as the AES128 encryption methods from our SFTP service with a release in November 2022.

On approaching November, we will provide you with a more detailed timeslot.

Please find here the remaining SFTP algorithms supported after the release.

kex_algorithms: (4)
diffie-hellman-group-exchange-sha256
ecdh-sha2-nistp256
ecdh-sha2-nistp384
ecdh-sha2-nistp521
server_host_key_algorithms: (1)
ssh-dss
encryption_algorithms: (2)
aes256-ctr
mac_algorithms: (2)
hmac-sha2-256
hmac-sha2-512
compression_algorithms: (0)
none

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Security Team

Posted on Aug 26, 2022 - 10:15 CEST
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Past Incidents
Sep 30, 2022

No incidents reported today.

Sep 29, 2022
Completed - The scheduled maintenance has been completed.
Sep 29, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 07:00 CEST
Scheduled - Dear valued Customer,

on Thursday, 29.09.2022, between 07:00 and 08:00 we will conduct a Maintenance on our Firewall setup in order to provide a more resilient service to you.

During this time frame, we will add an additional fiber line to our firewall, adding more bandwidth and fail-over capacities. This should not result in a downtime for any of our Services.

Best Regards,

Sep 23, 11:30 CEST
Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Resolved - This incident has been resolved.
Sep 16, 12:43 CEST
Update - We are continuing to monitor for any further issues.
Sep 16, 12:41 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 16, 12:41 CEST
Identified - The issue has been identified and a fix is being implemented.
Sep 16, 10:36 CEST
Investigating - We are currently experiencing a service disruption due to one of our service providers (Namirial).

eSigning users who use the Namirial TSP are affected.

Our Provider is working to identify the root cause and implement a solution.

Sep 16, 09:39 CEST
Completed - The scheduled maintenance has been completed.
Sep 16, 12:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 11:01 CEST
Scheduled - Dear customer,

We are conducting a maintenance activity of the TEST system during the aforementioned time frame. The system will be unavailable multiple times for a few minutes during this time period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team

Sep 16, 09:23 CEST