IDnow System Status
VideoIdent SDK - Android Upgrade Required
Monitoring - Dear Customers,

We observed a number of video calls with reduced image quality (green tinge) on Android versions and devices.

We delivered a fixed version of the IDnow SDK and updated the IDnow VideoIdent app in Google’s Play Store to fix the video quality issues.

We request all our customers using the SDK to update to the latest version, found here https://github.com/idnow/de.idnow.android/releases

End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident.

iOS is not affected.
VideoIdent and eSign Web are not affected.
AutoIdent and other products are not affected.

If you have any questions, please reach out to https://support.idnow.io
Dec 03, 2025 - 11:06 CET
[LEGACY][IDCHECK.io]  Product Notification
Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.


Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.



Kind regards,
Your IDnow Team
Oct 10, 2024 - 09:27 CEST
[LEGACY] [Check'n'Sign] Product Notification
Investigating - Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:

Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Jul 09, 2025 - 10:09 CEST
IDnow Solutions Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Subscribe to SDK notifications Operational
SmartStamp Operational
Document-based IDV Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Iasi Operational
Ident Center Split Operational
Ident Center Varna Operational
Ident Center Zagreb Operational
Ident Center Osijek Operational
Ident Center Metkovici Operational
Ident Center Brasov Operational
Ident Center Simeria Operational
Ident Center Poznan Operational
Ident Center Thessaloniki Operational
Ident Center Sarajevo Operational
Ident Center Pune Operational
Test Systems Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
SmartStamp Operational
Document-based IDV Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[NG] New Release Deployment - PVID Dec 9, 2025 08:00-09:30 CET

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Posted on Nov 18, 2025 - 16:39 CET

[NG] New Release Deployment - IDCheck.io Dec 10, 2025 07:30-09:30 CET

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Posted on Nov 18, 2025 - 16:40 CET

Annual Production System Failover Test Dec 11, 2025 06:00-08:00 CET

Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 14, 2025 - 16:27 CET

[NG] Annual Production System Failover Test - IDCheck.io Dec 16, 2025 08:00-12:00 CET

Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 12, 2025 - 15:41 CET

System Maintenance Jan 14, 2026 06:00-08:00 CET

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Dec 02, 2025 - 16:39 CET
System Metrics Month Week Day
Users API response time
Fetching
Users API uptime
Fetching
API response time
Fetching
API uptime
Fetching
AutoIdent response time
Fetching
AutoIdent uptime
Fetching
Dec 5, 2025
[NG] Platform Performance Testing
Completed - The scheduled maintenance has been completed.
Dec 5, 01:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:30 CET
Scheduled - Dear customer,

The load testing session conducted on 17/11/2024 did not cover the whole functional scope, so we are going to conduct another maintenance activity during the aforementioned time frame.

The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience.
Thank you for your understanding and continued support.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Nov 19, 14:20 CET
Dec 4, 2025
New Release Deployment
Completed - The scheduled maintenance has been completed.
Dec 4, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 06:00 CET
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.
Nov 28, 13:57 CET
Dec 3, 2025
[NG] New Release Deployment in TEST
Completed - The scheduled maintenance has been completed.
Dec 3, 09:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 CET
Scheduled - We will deploy a new release in TEST environment during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Nov 18, 16:31 CET
Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
System Maintenance [ TEST SYSTEMS ]
Completed - The scheduled maintenance has been completed.
Nov 28, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 12:00 CET
Scheduled - On the 28th of November, 12:00 - 14:00 CEST our esignature and trust service provider (TSP) IDnow QTSP, will undergo a scheduled maintenance.

Customers using our signing products VideoIdent eSign, AutoIdent AML and AutoIdent eSign may experience service disruption during the aforementioned time period.
All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and function as expected.

Sincerely Yours,
IDnow DevOps Team
Nov 26, 17:08 CET
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
[LEGACY] IDCheck.io Service Disruption
Resolved - This incident has been resolved.
Nov 25, 16:54 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 25, 15:18 CET
Identified - The issue has been identified and a fix is being implemented.
Nov 25, 15:11 CET
Investigating - *** NO IMPACT ON NG ***

We are currently experiencing a service disruption on Legacy.

Our DevOps team is working to identify the root cause and implement a solution. Legacy users may be affected.

We will send an additional update in 60 minutes.
Nov 25, 14:27 CET
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

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