Monitoring - We identified a technical issue in our VideoIdent agent interface which causes a performance impact. The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services. A fix was deployed and we're monitoring the situation. AutoIdent, AutoIdent QES, eID and InstantSign were not affected.
Jul 02, 2026 - 12:06 CEST
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release. Posted on
Jun 29, 2026 - 13:15 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Jul 01, 2026 - 11:53 CEST
Completed -
The scheduled maintenance has been completed.
Jul 2, 06:55 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:15 CEST
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, the service will be interrupted for approximately 45 minutes. This operation, originally planned on June 17th, is critical to secure the performance of our platform in the near future.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Jun 17, 15:37 CEST
Completed -
The scheduled maintenance has been completed.
Jun 30, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 CEST
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Jun 12, 14:50 CEST
Completed -
The scheduled maintenance has been completed.
Jun 24, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 CEST
Scheduled -
We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Jun 16, 11:28 CEST
Completed -
The scheduled maintenance has been completed.
Jun 18, 08:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 CEST
Scheduled -
On the aforementioned date, our esignature and trust service provider (TSP) IDnow QTSP, will undergo a scheduled maintenance.
Customers using our signing products VideoIdent eSign, AutoIdent AML and AutoIdent eSign may experience service disruption during the aforementioned time period. All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and function as expected
Jun 11, 10:54 CEST