IDnow GmbH Status

IDnow System Status

All Systems Operational

Europe - IDnow Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

AutoIdent Operational

Ident Centers Operational

Ident Center Aachen Operational

Ident Center Bukarest Operational

Ident Center Leipzig Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Dresden Operational

Ident Center Paris Operational

Ident Center Bremen Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Mannheim Operational

Ident Center Sighisoara Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Test Systems Operational

Document Database Operational

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance on internal Infrastructure Mar 28, 2023 07:00-08:00 CEST

Dear customer,

We are conducting a maintenance activity on our internal security systems during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Security Team
Posted on Mar 15, 2023 - 13:52 CET

System Metrics Month Week Day

Users API response time

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Users API uptime

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API response time

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API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

Mar 25, 2023

No incidents reported today.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Issues with webhook delivery

Resolved - This incident has been resolved.
Mar 22, 11:59 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 22, 11:59 CET

Identified - The issue has been identified and a fix is being implemented.
Mar 22, 11:27 CET

Investigating - Dear customer,
We are currently experiencing issues with webhooks delivery.Our DevOps team is working to identify the root cause and implement a solution.
We will provide regular updates on the issue.
Mar 22, 10:26 CET

Mar 21, 2023

System Maintenance

Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 CET

Scheduled - Dear customer,

We are conducting a maintenance of the system during the aforementioned time frame. The system might be briefly unavailable during this period.

We will monitor our system closely after the maintenance to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Mar 8, 13:47 CET

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

Service Disruption (TEST systems)

Resolved - This incident has been resolved.
Mar 15, 10:24 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 15, 10:16 CET

Investigating - We are currently experiencing a service disruption on our test systems.

Our DevOps team is working to identify the root cause and implement a solution.
Mar 15, 09:54 CET

Mar 14, 2023

New Release Deployment

Completed - The scheduled maintenance has been completed.
Mar 14, 08:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:01 CET

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Mar 7, 10:26 CET

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.