We monitored the system closely. The system has been working within normal parameters during the extended monitoring phase.
Incident start: 2020-02-17 14:50 UTC+1
Incident end: 2020-02-17 15:35 UTC+1
Impact: during the aforementioned time the system served calls with delays and in some cases couldn't answer them within the defined timeouts. Not all video-calls and/or esignings could be finished during this time.
Feb 17, 18:33 CET
A fix has been implemented and we are monitoring the results.
Feb 17, 16:17 CET
We identified the root cause for the service unavailability. Most of the services are already working as expected.
Feb 17, 15:16 CET
We are currently experiencing a partial service unavailability of our European data-center. We are investigating the issue.
Feb 17, 15:02 CET