IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
Uptime
Fetching
Response Time Users
Fetching
Response Time API
Fetching
Past Incidents
Feb 18, 2020

No incidents reported today.

Feb 17, 2020
European Data-Center - Partial System Unavailability
Resolved - We monitored the system closely. The system has been working within normal parameters during the extended monitoring phase.

Incident start: 2020-02-17 14:50 UTC+1
Incident end: 2020-02-17 15:35 UTC+1

Impact: during the aforementioned time the system served calls with delays and in some cases couldn't answer them within the defined timeouts. Not all video-calls and/or esignings could be finished during this time.
Feb 17, 18:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 17, 16:17 CET
Identified - We identified the root cause for the service unavailability. Most of the services are already working as expected.
Feb 17, 15:16 CET
Investigating - We are currently experiencing a partial service unavailability of our European data-center. We are investigating the issue.
Feb 17, 15:02 CET
Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

No incidents reported.

Feb 13, 2020

No incidents reported.

Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020

No incidents reported.

Feb 5, 2020

No incidents reported.

Feb 4, 2020
Swiss DataCenter - Intrum - Partial System Unavailability
Resolved - We monitored the system closely. The system has been working within normal parameters during the extended monitoring phase.

Impact: some customers were not able to initiate or successfully execute an identification or esigning.

Incident start: 2020-02-04 12:17 UTC+1
Incidend end: 2020-02-04 12:29 UTC+1
Feb 4, 16:10 CET
Monitoring - We restored the services. Our monitoring shows that the system is working again within normal parameters. We are monitoring the system closely.

Incident start: 2020-02-04 12:17 UTC+1
Incidend end: 2020-02-04 12:29 UTC+1

Impact: some customers were not able to initiate or successfully execute an identification or esigning.
Feb 4, 12:56 CET
Investigating - We are currently experiencing a partial service unavailability of our Swiss data-center (Intrum). We are investigating the issue with highest priority.

We will update this incident within the next hour.
Feb 4, 12:24 CET
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