In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 02, 2026 - 06:00 CEST
Scheduled - Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Sep 2, 202606:00-07:00 CEST
We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.
Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience. Thank you for your understanding and continued support.
If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Sincerely Yours, IDnow DevOps Team Posted on
Jul 17, 2026 - 15:50 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Aug 31, 2026 - 11:57 CEST
Completed -
The scheduled maintenance has been completed.
Aug 27, 07:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 CEST
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Aug 17, 09:57 CEST
Completed -
The scheduled maintenance has been completed.
Aug 19, 10:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 08:00 CEST
Scheduled -
We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Aug 12, 11:14 CEST
Completed -
The scheduled maintenance has been completed.
Aug 19, 03:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 18, 23:00 CEST
Scheduled -
Dear customer,
We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service.
The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io