Completed -
The scheduled maintenance has been completed.
Dec 10, 03:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 00:00 CET
Scheduled -
Dear customer,
We are conducting our monthly maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.
We are monitoring our system after the maintenance closely to assure that it’s operating normally.
If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Sincerely Yours,
IDnow DevOps Team
Nov 25, 13:21 CET
Resolved -
Our Swiss service partner for esigning informed us that the system is fully available again which has been confirmed based on our monitoring.
Incident start: 2019-11-19 12:00 UTC+1 Incident end: 2019-11-24 12:00 UTC+1
Nov 27, 10:51 CET
Identified -
Our Swiss service partner for esigning identified a performance degradation resulting in delayed sending of OTPs (via SMS). Our Swiss service partner identified the root cause already and is applying corrective measures which will correct the behaviour by 2019-11-20.
Impact: during the esigning phase the delivery of the OTP takes longer than usual
Incident start: 2019-11-19 12:00 UTC+1
Nov 19, 14:10 CET