IDnow GmbH Status

IDnow System Status

All Systems Operational

Europe - IDnow Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

AutoIdent Operational

Switzerland - Intrum Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

Photo-Ident Operational

API Operational

Ident Centers Operational

Ident Center Bukarest Operational

Ident Center Leipzig Operational

Ident Center Munich Operational

Ident Center Schwerin Operational

Ident Center Berlin Operational

Ident Center Dresden Operational

Ident Center Zürich Operational

Test Systems Operational

Document Database Operational

Service Desk Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance on 10.12.2019 Dec 10, 00:00-03:00 CET

Dear customer,

We are conducting our monthly maintenance activity during the aforementioned time frame. Normally the maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

We are monitoring our system after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 25, 13:21 CET

System Metrics Month Week Day

Uptime

Fetching

Response Time Users

Fetching

Response Time API

Fetching

Past Incidents

Dec 6, 2019

No incidents reported today.

Dec 5, 2019

No incidents reported.

Dec 4, 2019

No incidents reported.

Dec 3, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.

Nov 28, 2019

No incidents reported.

Nov 27, 2019

Swiss DataCenter - Intrum - Degraded Performance Esigning

Resolved - Our Swiss service partner for esigning informed us that the system is fully available again which has been confirmed based on our monitoring.

Incident start: 2019-11-19 12:00 UTC+1
Incident end: 2019-11-24 12:00 UTC+1
Nov 27, 10:51 CET

Identified - Our Swiss service partner for esigning identified a performance degradation resulting in delayed sending of OTPs (via SMS). Our Swiss service partner identified the root cause already and is applying corrective measures which will correct the behaviour by 2019-11-20.

Impact: during the esigning phase the delivery of the OTP takes longer than usual

Incident start: 2019-11-19 12:00 UTC+1
Nov 19, 14:10 CET

Nov 26, 2019

No incidents reported.

Nov 25, 2019

European Data-Center - Maintenance on 2019-11-25

Completed - The scheduled maintenance has been completed.
Nov 25, 06:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 CET

Scheduled - Our data-center provider informed us that maintenance activities on infrastructure used by IDnow will be conducted. During this time there might be short interruptions of the availability of our services.

We are monitoring our system during and after the maintenance closely to assure that it’s operating normally.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de
Nov 22, 09:43 CET

Nov 24, 2019

Swiss DataCenter - Intrum - eSigning - Partial Service Unavailability

Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 17:00 CET

Scheduled - Our Swiss service partner for esigning identified a performance degradation, thus they will need to execute an Emergency Maintenance starting on Saturday, 23.11.2019 at 17:00 CET.

During this timeframe, no eSigning will be possible.
Nov 22, 14:59 CET

Nov 22, 2019

No incidents reported.