IDnow System Status
All Systems Operational
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Center Zürich Operational
Ident Centers Operational
Ident Center Aachen Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Paris Operational
Ident Center Bremen Operational
Ident Center Essen Operational
Ident Center Iasi Operational
Ident Center Mannheim Operational
Ident Center Sighisoara Operational
Ident Center Split Operational
Ident Center Timisoara Operational
Ident Center Varna Operational
Ident Center Zagreb I Operational
Ident Center Zagreb II Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
New Release Deployment Aug 25, 06:00-07:00 CEST
We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Posted on Aug 16, 17:03 CEST
Users API response time
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Users API uptime
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API response time
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API uptime
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AutoIdent response time
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AutoIdent uptime
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Past Incidents
Aug 19, 2022

No incidents reported today.

Aug 18, 2022
Resolved - This incident has been resolved.
Aug 18, 15:06 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 18, 14:57 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 18, 13:38 CEST
Investigating - We are currently experiencing a service disruption in the TEST system.

Our DevOps team is working to identify the root cause and implement a solution. All users may be affected.

Aug 18, 12:32 CEST
Aug 17, 2022
Resolved - This incident has been resolved.
Aug 17, 18:00 CEST
Investigating - We are currently investigating this issue.
Aug 17, 16:10 CEST
Aug 16, 2022

No incidents reported.

Aug 15, 2022

No incidents reported.

Aug 14, 2022
Completed - The scheduled maintenance has been completed.
Aug 14, 08:37 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 08:00 CEST
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Aug 13, 12:14 CEST
Aug 13, 2022

No incidents reported.

Aug 12, 2022
Resolved - This incident has been resolved.
Aug 12, 14:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 12, 07:36 CEST
Update - Since Friday, we have continued to work on further network setup changes. As soon as the changes are deployed - knowing what we know now, it will be Wednesday - we will perform tests internally to reaffirm the fix of the issue. These changes shall not have any downtime, but please watch out for additional notifications on it. Rest assured, our teams are working continuously to take appropriate steps to remediate.
Aug 8, 17:06 CEST
Update - Last evening our data center provider upgraded the firmware on one of the central network load balancers, but we did not see any big improvement. During last day, we actively provided workarounds to many impacted customers, and many can continue to operate at normal levels.
As the situation stabilized, we will maintain this status during the weekend, and will not change or update systems.
Meanwhile, we are working with our data center provider, and execute additional changes on Monday onwards to resolve the issue.
These changes shall not have any downtime, but please watch out for additional notifications on it.

Aug 5, 11:40 CEST
Update - We are continuing to work on a fix for this issue.
Aug 4, 15:01 CEST
Identified - We were able to reproduce the issue with our API and in order to fix it, our datacenter provider will upgrade the faulty load balancer today between 21:00 and 23:59 CET. The upgrade might cause disruptions in the traffic for 1 - 3 seconds.
Aug 4, 15:00 CEST
Update - During our investigations today we managed to narrow down the problem to one load balancer which is handling all the traffic coming from outside. Our datacenter provider will upgrade the load balancers as fast as possible in the coming 36 hours. In the meantime we are working with all of our customers who still experience the problem on implementing a temporary work-around.
Aug 3, 18:44 CEST
Update - We are working relentlessly with partners and consultants to solve the elevated api errors. With multiple trials, we could isolate the issue which at this moment, points to a load balancer with our data center provider and is used to receive traffic. While we continue to solve the issue completely, we have provided a workaround as a temporary solution for some affected customers, to be able to continue their daily Business. We are continuing to improve the situation and are taking appropriate steps to remediate. This issue is treated with highest priority and we will report with updates on status page regularly.
Aug 3, 16:39 CEST
Update - We are continuing to investigate this issue.
Aug 3, 07:01 CEST
Update - Our investigation regarding the elevated API errors is still ongoing. Over the last days, we have tried many settings and have worked closely with some of affected customers, but it did not yield the desired results. Please rest assured that our teams keep working hard to identify the root cause and appropriate steps to remediate. Of course, this issue remains on highest priority and multiple stakeholders including our datacenter provider, our firewall provider and additional networking consultants work on a solution.
The next planned action is to change firewall and system settings at 6AM to assess if this will improve the situation. We will provide a next update soon after to the affected customers.

Aug 2, 19:02 CEST
Update - We are still investigating the API issues with our partners and are working on some potential fixes. The good news is that not all customers have been affected by this issue, but we would encourage customers to raise any similar issues with us via support channels. We, of course, are still treating this issue with the highest priority and will revert with an update as soon as we can.
Aug 1, 19:02 CEST
Update - We're aware of an issue that is currently causing failures of API calls. We are working along with our data center provider Noris to identify the cause and appropriate steps to remediate. We will update the status page again as soon as we have a solution.

Thank you for being patient.
IDnow DevOps team

Jul 29, 15:33 CEST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jul 29, 10:53 CEST
Aug 11, 2022

No incidents reported.

Aug 10, 2022
Completed - The routing changes have been applied successfully, but we will continue to monitor the API response behaviour.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Infrastructure Team

Aug 10, 18:18 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 18:00 CEST
Scheduled - Dear Customer,

on the aforementioned timeframe, we will apply modifications to our internal Servicehandling for the currently ongoing API Performance problems.

The change will not require any changes on your current API endpoint configurations, since it will be changed transparently from your perspective.

During the change, it is possible that established connection can be reset, because the connections will be routed to a different Machine to handle the requests.

We are hopeful that this modification will resolve the current performance problems some customer see.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Infrastructure Team

Aug 10, 07:33 CEST
Completed - The Change did not happen due to unforeseen Issues in the preparation phase.
We will try the change tomorrow ( 11.08. ) in the same timeframe.


Sincerely Yours,
IDnow Infrastructure Team

Aug 10, 07:31 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 CEST
Scheduled - Dear Customer,

on the afformentioned timeframe, we will apply modifications to our internal Servicehandling for the currently ongoing API Performance problems.

The change will not require any changes on your current API endpoint configurations, since it will be changed transparently from your perspective.

During the change, it is possible that established connection can be reset, because the connections will be routed to a different Machine to handle the requests.

We are hopeful that this modification will resolve the current performance problems some customer see.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow Infrastructure Team

Aug 9, 16:54 CEST
Aug 9, 2022
Resolved - This incident has been resolved.
Aug 9, 17:43 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 9, 17:32 CEST
Investigating - Our Datacenter provider is currently experiencing an issue which is affecting our ability to accept API calls.


We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Aug 9, 16:58 CEST
Resolved - This incident has been resolved.
Aug 9, 15:40 CEST
Monitoring - We have found the root cause of the problem and implemented a fix. We are currently monitoring the system and analysing the situation. We will provide a follow-up explanation as soon as we have the results of the full investigation.
Aug 9, 12:30 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 9, 10:37 CEST
Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. End Users may be affected.

We will send an additional update in 60 minutes.

Aug 9, 09:14 CEST
Aug 8, 2022
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022