IDnow System Status
Monitoring - Dear Partners & Customers,

Our most important goal is to continue to provide you with optimum service during these challenging times, to ensure you are still able to offer business and banking processes without restrictions.

To this regard, our task force is evaluating the situation on a daily basis in order to initiate the appropriate measures. In view of the increasing restrictions on mobility due to government guidance, and taking into account the growing health risk to our employees, we are today assessing the situation further to ensure we are taking the necessary steps as a precautionary measure. This will ensure that we can continue to offer our services in an efficient and uninterrupted way.

Over the next few days, we will therefore begin to activate the security concept for remote working. This means that from 27.03.2020 12:00 the first identifications will be carried out remotely. These will be based on the Emergency Security Policy, Emergency Acceptable Use Policy certified by TÜV IT and the Technical and Organizational Measures.

Currently this applies only to a small part of our employees. We constantly review the situation so we can adjust the number of remote workers if necessary. Our goal is to keep this measure to a minimum. This enables us to continue to provide you and your end customers with a continuous service of the highest quality. With our concept, certified by TÜV IT, we ensure the processing of identification requests according to the highest security standards.

What does this mean exactly?

The first identifications are now performed - according to the specifications of the certified security concept - via remote work. At the same time, we are intensifying our monitoring, analysis and spot checks of the identifications to ensure the service quality you have come to expect from IDnow remains the same. In addition, all identifications carried out remotely are marked by us in order to ensure subsequent evaluation. In the future, we plan to provide this information in the result files and in our reports. During the time we transition agents to their remote working places we might see an impact on SLA. As soon as the transition if finished, SLA should normalize again.

We will of course continue to keep you proactively informed about our measures. We are doing everything in our power to maintain the best possible service in this exceptional pandemic situation.

For all questions please contact your account management representative.

Stay healthy!

Best regards,
Your IDnow Team
Mar 27, 14:16 CET
Europe - IDnow Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
AutoIdent Operational
Switzerland - Intrum Operational
Video-Ident Operational
eSigning QES Operational
eSigning AES Operational
Photo-Ident Operational
API Operational
Ident Centers Operational
Ident Center Bukarest Operational
Ident Center Leipzig Operational
Ident Center Munich Operational
Ident Center Schwerin Operational
Ident Center Berlin Operational
Ident Center Dresden Operational
Ident Center Zürich Operational
Ident Center Paris Operational
Test Systems Operational
Document Database Operational
Service Desk Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Uptime
Fetching
Response Time Users
Fetching
Response Time API
Fetching
Past Incidents
May 30, 2020

No incidents reported today.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Completed - The scheduled maintenance has been completed.
May 27, 03:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 02:00 CEST
Scheduled - Dear Customer,
In order to further remedy the root cause of last outage of the network connectivity, our Datacenter provider has informed us, that they will perform a maintenance and restart the loadbalancers on 27-05-2020 between at 02:00 AM and 03:00 AM.

This will results into a short downtime (could last from few seconds to few minutes) of the applications for some time during that hour.

We apologize for any inconvenience caused by the short-term nature of this change to improve the service for future.
May 26, 16:22 CEST
May 26, 2020

No incidents reported.

May 25, 2020

No incidents reported.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

No incidents reported.

May 18, 2020
Resolved - This incident has been resolved.
May 18, 17:02 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 14:40 CEST
Identified - Our Datacenter provider has updated us on the status of the incident and has confirmed that their team of networkengineers are already on working on restoring the service.

We apologize for the issues.

Your IDnow DevOps Team
May 18, 13:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 13:10 CEST
Investigating - We are currently investigating this issue.
May 18, 12:59 CEST
May 17, 2020

No incidents reported.

May 16, 2020

No incidents reported.