tag:status.idnow.de,2005:/historyIDnow GmbH Status - Incident History2024-03-29T06:23:55+01:00IDnow GmbHtag:status.idnow.de,2005:Incident/203784602024-04-10T23:00:00+02:002024-03-27T16:09:25+01:00[LEGACY][Check'nSign] System maintenance on simple and advanced signature<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>10</var>, <var data-var='time'>23:00</var> CEST - Apr <var data-var='date'>11</var>, <var data-var='time'>00:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>16:09</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you that our system will undergo a scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features on Check'nSign simple and advanced signature. <br />Sessions with advanced signature operation(s) that are started between 10pm and 11pm will be perturbated if they are scheduled to be finalized between 11pm and 12am<br />Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.</p>tag:status.idnow.de,2005:Incident/203178382024-03-26T07:00:04+01:002024-03-26T07:00:04+01:00New Release Deployment<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>10:21</var> CET</small><br><strong>Scheduled</strong> - We will deploy a new release during the mentioned timeframe.<br />There can be short period of time where our service may not be available.</p>tag:status.idnow.de,2005:Incident/203498362024-03-25T13:03:10+01:002024-03-25T13:03:10+01:00Investigating - Critical errors on signature services<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>13:03</var> CET</small><br><strong>Resolved</strong> - No more errors since 12:55 p.m. on advanced signature</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:18</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>12:07</var> CET</small><br><strong>Identified</strong> - Signature services are unavailable following network disruption. We are working on solving the issue</p>tag:status.idnow.de,2005:Incident/203493972024-03-25T11:52:04+01:002024-03-25T11:52:04+01:00Service Disruption on all services<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:52</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:43</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:35</var> CET</small><br><strong>Identified</strong> - Network issue caused the outage. We are working on bringing services up.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>11:02</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.idnow.de,2005:Incident/201781202024-03-21T02:10:29+01:002024-03-21T02:10:29+01:00[LEGACY][Check'nSign] System maintenance on advanced signature and SmartStamp services<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>02:10</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:34</var> CET</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>18:58</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you that our system will be subject to scheduled maintenance.<br />During the maintenance period, a service interruption of an estimated duration of 1 hour will be observed between 23 p.m. and 1 a.m.<br />After this step, you may experience intermittent service interruptions, slow response times or temporary unavailability of certain features of the Check'nSign advanced signature, as well as the SmartStamp service.<br />Our dedicated team will work diligently to minimize any downtime and complete maintenance as quickly as possible.</p>tag:status.idnow.de,2005:Incident/202949922024-03-18T21:46:13+01:002024-03-18T21:46:13+01:00Service Disruption on signature services<p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:46</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:30</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption on signature services.<br /><br />Our team is working to identify the root cause.</p>tag:status.idnow.de,2005:Incident/202173182024-03-14T07:00:56+01:002024-03-14T07:00:56+01:00New Release Deployment<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>18:28</var> CET</small><br><strong>Scheduled</strong> - We will deploy a new release during the mentioned timeframe.<br />There can be short period of time where our service may not be available.</p>tag:status.idnow.de,2005:Incident/200313802024-03-04T23:00:56+01:002024-03-04T23:00:56+01:00[LEGACY][NG] All platforms. Scheduled maintenance by our host<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>19:11</var> CET</small><br><strong>Scheduled</strong> - We would like to inform you that a maintenance operation is planned by our host<br /><br />During the maintenance period, you may experience intermittent service interruptions, slow response times or temporary unavailability of certain features on Check'nSign and IDcheckio on all platforms<br /><br />We apologize for any inconvenience and appreciate your patience</p>tag:status.idnow.de,2005:Incident/198663782024-02-29T07:00:56+01:002024-02-29T07:00:56+01:00System maintenance<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>13:47</var> CET</small><br><strong>Scheduled</strong> - Dear customer,<br /><br />We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience temporary unavailability of our services. <br />Our team will be working diligently to minimize the downtime and complete the maintenance as quickly as possible. <br /><br />We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io<br /><br />Sincerely Yours,<br />IDnow DevOps Team</p>tag:status.idnow.de,2005:Incident/200359532024-02-22T07:00:56+01:002024-02-22T07:00:56+01:00New Release Deployment<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>08:24</var> CET</small><br><strong>Scheduled</strong> - We will deploy a new release during the mentioned timeframe.<br />There can be short period of time where our service may not be available.</p>tag:status.idnow.de,2005:Incident/200380942024-02-21T15:07:49+01:002024-02-21T15:07:49+01:00[NG][IDCHECK.io] Cluster instability<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:07</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>15:04</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:56</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.idnow.de,2005:Incident/199229302024-02-20T07:00:56+01:002024-02-20T07:00:56+01:00New Release Deployment<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>17:13</var> CET</small><br><strong>Scheduled</strong> - We will deploy a new release during the mentioned timeframe.<br />There can be short period of time where our service may not be available.</p>tag:status.idnow.de,2005:Incident/199755482024-02-13T15:46:11+01:002024-02-13T15:46:11+01:00[LEGACY][Check'nSign] System maintenance on advanced signature<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:46</var> CET</small><br><strong>Resolved</strong> - We had an isue on Check'nsign between 3:34 p.m. and 3:44 p.m.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:44</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>15:43</var> CET</small><br><strong>Investigating</strong> - We have a service disruption on Check'nsign since 3:34 p.m.</p>tag:status.idnow.de,2005:Incident/199552942024-02-10T12:41:37+01:002024-02-10T12:41:37+01:00Degraded Performance on smartsigner API<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:41</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:40</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:29</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:26</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:19</var> CET</small><br><strong>Investigating</strong> - We're experiencing an performance degradation on smartsigner API and are currently looking into the issue.<br />We will provide regular updates on the issue.</p>tag:status.idnow.de,2005:Incident/199470342024-02-09T13:44:09+01:002024-02-09T13:44:09+01:00[NG] [IDCHECK.io] Cluster incident<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>13:44</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:59</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:52</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:43</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>12:08</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.idnow.de,2005:Incident/199125122024-02-05T14:56:13+01:002024-02-05T14:56:13+01:00[LEGACY] [Check'nSign] Service Disruption<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:56</var> CET</small><br><strong>Resolved</strong> - We have an incident on Check'nsign between 2:13 p.m. and 2:39 p.m.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> CET</small><br><strong>Investigating</strong> - We have a service disruption on Check'nsign since 2:13 p.m.</p>tag:status.idnow.de,2005:Incident/198933742024-02-02T15:06:30+01:002024-02-02T15:06:30+01:00[PVID][NG] Problem with kubernetes nodes<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:06</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:03</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.idnow.de,2005:Incident/198878672024-02-01T22:00:49+01:002024-02-01T22:00:49+01:00Check'nSign.io<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> CET</small><br><strong>Resolved</strong> - the service has restarted<br />incident resolved. Service degraded between 8:30 PM and 8:50 PM<br />Regards</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>21:48</var> CET</small><br><strong>Investigating</strong> - We have a service interruption since 21:30. Signing users have been affected. The fix is in progress.<br />Regards</p>tag:status.idnow.de,2005:Incident/198787352024-01-31T21:36:38+01:002024-01-31T21:36:38+01:00Call center performance Degradation<p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>21:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>20:58</var> CET</small><br><strong>Investigating</strong> - We're experiencing a performance degradation and are currently looking into the issue. Call processing times might be longer than usual.<br />We will provide regular updates on the issue.</p>tag:status.idnow.de,2005:Incident/198696112024-01-30T20:41:50+01:002024-01-30T20:43:03+01:00Check'nSign.io<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>20:41</var> CET</small><br><strong>Resolved</strong> - incident resolved. Service degraded between 8:15 PM and 8:37 PM<br />Regards</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>20:39</var> CET</small><br><strong>Update</strong> - the service has restarted</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>20:38</var> CET</small><br><strong>Identified</strong> - Fix is in progress</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>20:35</var> CET</small><br><strong>Investigating</strong> - We have a service interruption since 20:15. Signing users have been affected</p>tag:status.idnow.de,2005:Incident/198677392024-01-30T16:48:30+01:002024-01-30T16:51:17+01:00[LEGACY] IDCheckio service degraded for check KBIS document<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:48</var> CET</small><br><strong>Resolved</strong> - service degraded between 4:12 pm and 4:26 pm</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:32</var> CET</small><br><strong>Investigating</strong> - [LEGACY] Idcheckio <br />We had a outage for check KBIS document</p>tag:status.idnow.de,2005:Incident/196676902024-01-24T23:29:04+01:002024-01-24T23:29:04+01:00[LEGACY][Check'nSign] System maintenance on advanced signature<p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:29</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:25</var> CET</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>23:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>14:45</var> CET</small><br><strong>Scheduled</strong> - Dear customer,<br /><br />We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features on Check'nSign advanced signature, as well as SmartStamp service.<br />Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. <br /><br />We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io<br /><br />Sincerely Yours,</p>tag:status.idnow.de,2005:Incident/197264472024-01-23T07:01:14+01:002024-01-23T07:01:14+01:00New Release Deployment<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>07:01</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>06:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:14</var> CET</small><br><strong>Scheduled</strong> - We will deploy a new release during the mentioned timeframe.<br />There can be short period of time where our service may not be available.</p>tag:status.idnow.de,2005:Incident/196459162024-01-08T14:34:36+01:002024-01-08T14:34:36+01:00[Legacy] Service Disruption<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:34</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:26</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>14:24</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption.<br /><br />Our DevOps team is working to identify the root cause and implement a solution. IDCheck users may be affected. <br /><br />We will send an additional update in 60 minutes.</p>tag:status.idnow.de,2005:Incident/196213722024-01-05T15:19:08+01:002024-01-05T15:19:08+01:00[Check'nSign] Service Disruption<p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:19</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>15:07</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 5</var>, <var data-var='time'>14:56</var> CET</small><br><strong>Investigating</strong> - We are currently experiencing a service disruption.<br /><br />Our DevOps team is working to identify the root cause and implement a solution. Check'nSign users may be affected. <br /><br />We will send an additional update in 60 minutes.</p>