IDnow System Status
[LEGACY][IDCHECK.io]  Product Notification
Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.


Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.



Kind regards,
Your IDnow Team
Oct 10, 2024 - 09:27 CEST
[LEGACY] [Check'n'Sign] Product Notification
Investigating - Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:

Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io

Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io

We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Jul 09, 2025 - 10:09 CEST
IDnow Solutions Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Subscribe to SDK notifications Operational
SmartStamp Operational
Document-based IDV Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Berlin Operational
Ident Center Iasi Operational
Ident Center Split Operational
Ident Center Varna Operational
Ident Center Zagreb Operational
Ident Center Osijek Operational
Ident Center Metkovici Operational
Ident Center Brasov Operational
Ident Center Simeria Operational
Ident Center Poznan Operational
Ident Center Thessaloniki Operational
Ident Center Sarajevo Operational
Ident Center Pune Operational
Test Systems Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
SmartStamp Operational
Document-based IDV Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[NG] Platform Performance Testing Nov 18, 2025 00:00-02:00 CET

Dear customer,

We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period.

Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience.
Thank you for your understanding and continued support.

If you have any questions or concerns, please get in touch with us using https://support.idnow.de

Sincerely Yours,
IDnow DevOps Team
Posted on Oct 21, 2025 - 17:26 CEST

System Maintenance Nov 19, 2025 06:00-07:00 CET

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 13, 2025 - 11:57 CET

HTTPS certificate replacement for Production Nov 19, 2025 09:00-09:30 CET

During the aforementioned time interval we will rollout our new HTTPS certificates for these domains:
- idnow.de
- *.idnow.de
- *.internal.idnow.de

This change will not require down-time and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 97:DB:66:4F:37:2E:4E:27:1F:BB:ED:C4:48:7D:8A:FA:3E:07:2C:53
SHA256: 43:05:22:98:49:B6:30:5A:6B:89:B8:61:D8:F0:9B:7E:9B:F7:8B:A3:E1:8A:CF:6A:EA:B9:19:E5:BE:DA:BC:1E

Best Regards.
Your IDnow DevOps Team
Posted on Oct 16, 2025 - 17:16 CEST

Annual Production System Failover Test Dec 11, 2025 06:00-08:00 CET

Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 14, 2025 - 16:27 CET

[NG] Annual Production System Failover Test - IDCheck.io Dec 16, 2025 08:00-12:00 CET

Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 12, 2025 - 15:41 CET
System Metrics Month Week Day
Users API response time
Fetching
Users API uptime
Fetching
API response time
Fetching
API uptime
Fetching
AutoIdent response time
Fetching
AutoIdent uptime
Fetching
Nov 15, 2025

No incidents reported today.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Nov 7, 14:22 CET
Nov 11, 2025
New Release Deployment
Completed - The scheduled maintenance has been completed.
Nov 11, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 06:00 CET
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.
Nov 5, 15:35 CET
Nov 10, 2025
Service Disruption
Resolved - This incident has been resolved.
Nov 10, 16:53 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 10, 16:42 CET
Investigating - We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Nov 10, 16:29 CET
System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 10, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 06:00 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Nov 6, 13:28 CET
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025
System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Oct 27, 10:40 CET
Nov 5, 2025
Videoident SDK - iOS Upgrade Required
Resolved - This incident has been resolved.
Nov 5, 15:34 CET
Monitoring - Dear Customers,

With the release of new Apple iOS 26 version, we observe an increase of audio issues with VideoIdent and eSign calls, coming from iOS mobile devices using IDnow app or SDK.

We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store to fix the audio quality issues.

We request all our customers using the SDK to update to the latest version, found here

https://github.com/idnow/de.idnow.ios/releases

End users connecting to our Video and eSign services must use the latest IDnow app version, which is typically downloaded before starting the ident.

iOS version before iOS 26 are not affected.

Android is not affected.

VideoIdent and eSign Web are not affected.

AutoIdent and other products are not affected.

If you have any questions, please reach out to https://support.idnow.io
Sep 23, 17:59 CEST
AutoIdent SDK - iOS Upgrade Required
Resolved - This incident has been resolved.
Nov 5, 15:33 CET
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 1, 18:16 CEST
Investigating - Dear Customers,

With the release of new Apple iOS 26 version, we observe an increase of liveness verification issues with AutoIdent processes, coming from iOS mobile devices using IDnow app or SDK.

We delivered a hotfix version of the IDnow SDK, and updated the IDnow app in Apple's App Store.
We request all our customers using the Autoident SDK to update to the latest version, found here
https://github.com/idnow/de.idnow.ios.sdk.spm/releases

End users connecting to our AutoIdent services must use the latest IDnow app version, which is typically downloaded before starting the ident.

iOS version before iOS 26 are not affected.
Android is not affected.
AutoIdent over web is not affected
VideoIdent and eSign customers see the related note about iOS 26 updates https://status.idnow.de/incidents/2dcpnyl1ch34

If you have any questions, please reach out to https://support.idnow.io
Oct 1, 18:15 CEST
[NG] New Release Deployment - IDCheck.io
Completed - The scheduled maintenance has been completed.
Nov 5, 09:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 07:30 CET
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Oct 29, 08:59 CET
Nov 4, 2025
System Maintenance [ TEST SYSTEMS ]
Completed - The scheduled maintenance has been completed.
Nov 4, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 13:00 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Oct 30, 16:12 CET
System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io)
Completed - The scheduled maintenance has been completed.
Nov 4, 12:30 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 09:30 CET
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Oct 14, 16:36 CEST
[NG] New Release Deployment - PVID
Completed - The scheduled maintenance has been completed.
Nov 4, 09:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 08:00 CET
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Oct 29, 08:59 CET
New Release Deployment
Completed - The scheduled maintenance has been completed.
Nov 4, 07:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 CET
Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.
Oct 24, 16:10 CEST
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025
[NG][PVID][IDCHECK] Manual analysis service disruption
Resolved - This incident has been resolved.
Nov 1, 15:15 CET
Update - We are continuing to investigate this issue.
Nov 1, 11:48 CET
Investigating - We are currently experiencing a service disruption on manual analysis only. It affect both pvid and idcheck.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Nov 1, 10:25 CET
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