IDnow System Status
Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.


Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.



Kind regards,
Your IDnow Team

Oct 10, 2024 - 09:27 CEST
Investigating - Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:
ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/
ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition.
If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team

Oct 11, 2024 - 09:48 CEST
IDnow Solutions Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Subscribe to SDK notifications Operational
Ident Centers Operational
Ident Center Munich Operational
Ident Center Iasi Operational
Ident Center Split Operational
Ident Center Varna Operational
Ident Center Zagreb Operational
Ident Center Osijek Operational
Ident Center Metkovici Operational
Ident Center Brasov Operational
Ident Center Poznan Operational
Ident Center Porto Operational
Ident Center Pune Operational
Ident Center Sarajevo Operational
Test Systems Operational
VideoIdent Operational
eID Operational
AutoIdent Operational
AutoIdent QES Operational
POS Operational
Check'nSign.io Operational
IDCheck.io Operational
ETSI Operational
IDCheck.io PVID Operational
YRIS Operational
eSign Operational
InstantSign Operational
eSign Wallet Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

[NG] New Release Deployment - PVID Apr 28, 2025 08:00-10:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Posted on Apr 11, 2025 - 10:44 CEST

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io) Apr 29, 2025 06:00-10:00 CEST

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

Posted on Apr 01, 2025 - 15:44 CEST

New Release Deployment Apr 29, 2025 06:00-07:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Posted on Apr 15, 2025 - 13:41 CEST

System maintenance [NG] (Check'n Sign) May 5, 2025 23:00 - May 6, 2025 01:00 CEST

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

After that maintenance, the link returned by endpoint https://seal-scheduler.esig.ariadnext.io/client/session/{session_uid}/slot/{slot}/signature_webflow to create a signature webflow will be changed from https://smartsigner-signatory.ariadnext.com/signature_webflow/{webflow_uid} to https://smartsigner-signatory.esig.ariadnext.io/signature_webflow/{webflow_uid}. That change will not have any impact on the end users experience.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted on Apr 16, 2025 - 16:38 CEST

[NG] New Release Deployment - IDCheck.io May 6, 2025 08:00-10:00 CEST

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Posted on Apr 11, 2025 - 10:45 CEST
Users API response time
Fetching
Users API uptime
Fetching
API response time
Fetching
API uptime
Fetching
AutoIdent response time
Fetching
AutoIdent uptime
Fetching
Apr 26, 2025

No incidents reported today.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
Completed - The scheduled maintenance has been completed.
Apr 24, 10:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:00 CEST
Scheduled - We will deploy a new release in TEST environment during the mentioned timeframe.
There can be short period of time where our service may not be available.

Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Apr 11, 10:42 CEST
Completed - The scheduled maintenance has been completed.
Apr 24, 09:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 07:00 CEST
Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Apr 17, 09:52 CEST
Apr 23, 2025
Completed - The scheduled maintenance has been completed.
Apr 23, 23:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:00 CEST
Scheduled - Our upstream provider is planning a maintenance to improve the security of their infrastructure.
It may introduce latency to connections from/to internet.
We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Apr 9, 12:00 CEST
Apr 22, 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 11:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:00 CEST
Scheduled - During the aforementioned time interval, we will roll out our new HTTPS certificates for these domains:
- test.idnow.de
- *.test.idnow.de
- *.internal.test.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 89:C5:B8:44:E2:F0:D0:9B:F9:77:80:6B:BF:4E:FC:A4:FE:0B:C3:0E
SHA256: D9:3D:BC:6B:D5:A9:DB:24:AA:F8:8A:22:76:E5:8A:9D:06:C2:FF:AB:F1:B7:6B:4B:F4:36:F1:5C:E8:22:F1:8E

Best Regards.
Your IDnow DevOps Team

Apr 14, 16:59 CEST
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 08:00 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:00 CEST
Scheduled - Dear customer,

On the 15th of April 2025, 05:00 - 08:00 CEST, our esignature and trust service provider IDnow Trust Services AB will undergo a scheduled maintenance.

Customers using our signing products eSign and AutoIdent eSign may experience service disruption during the aforementioned time period.

All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and function as expected.

Sincerely Yours,
IDnow DevOps Team

Apr 7, 17:36 CEST
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.