Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.
Dear customers,
We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.
Sunset Timeline for Legacy Platforms
What you need to know:
July 1, 2025: Legacy production end of life. The Legacy production environment will no longer be available and will be decommissioned.
How can I get further support? We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.
Kind regards, Your IDnow Team
Oct 10, 2024 - 09:27 CEST
We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.
Kind regards, Your IDnow Team
Oct 11, 2024 - 09:48 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Mar 26, 2025 - 11:22 CET
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
Mar 14, 2025 - 14:35 CET
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release. Posted on
Mar 31, 2025 - 14:24 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. Posted on
Apr 01, 2025 - 15:44 CEST
Completed -
The scheduled maintenance has been completed.
Apr 2, 02:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 CEST
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, the identity verification service (IDCHECK.IO) will be interrupted and the other services (Yris, Check'n Sign and PVID) will experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Mar 4, 17:56 CET
Completed -
The scheduled maintenance has been completed.
Mar 25, 11:38 CET
Verifying -
Verification is currently underway for the maintenance items.
Mar 25, 10:52 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 10:07 CET
Scheduled -
We are still deploying a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Mar 25, 10:07 CET
Completed -
The scheduled maintenance has been completed.
Mar 25, 10:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 CET
Scheduled -
We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.
Mar 14, 14:33 CET
Completed -
The scheduled maintenance has been completed.
Mar 20, 22:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 19:00 CET
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Mar 17, 15:26 CET
Completed -
The scheduled maintenance has been completed.
Mar 20, 07:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:30 CET
Scheduled -
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Mar 14, 14:48 CET
Resolved -
This incident has been resolved.
Mar 19, 19:11 CET
Monitoring -
A fix has been deployed, we are monitoring the service behaviour.
Mar 19, 17:35 CET
Update -
YRIS hotfix should be deployed by the end of the day today.
Mar 19, 10:31 CET
Update -
We are working on a hotfix with the development team to resolve that issue. Estimated time of arrival is tomorrow afternoon CET.
Mar 18, 14:03 CET
Identified -
The root cause has been identified, we are working on a fix to prevent the issue to happen again.
Mar 18, 10:03 CET
Investigating -
We are currently experiencing a service disruption.
Our DevOps team is working to identify the root cause and implement a solution. YRIS users may be affected. Other service is running as usual.
We will send an additional update in 60 minutes.
Mar 17, 13:59 CET
Completed -
The scheduled maintenance has been completed.
Mar 19, 07:00 CET
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:30 CET
Scheduled -
Dear customer,
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Mar 14, 14:45 CET