IDnow GmbH Status

IDnow System Status

[LEGACY][IDCHECK.io] Product Notification

Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.

Dear customers,

We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). 
The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using.
As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.

Sunset Timeline for Legacy Platforms

What you need to know:

Step 1 - October 1, 2024: No new features.  
The Testing and Product Legacy environments will be turned onto Maintenance mode. All new features and releases after this date will be on the Next Generation Sandbox and Production platforms only.
However, the Legacy production platform will continue to be supported for bug fixes and hot fixes, while the accepted identity document list will be updated until a breaking change is encountered, after which point no further updates can be ensured.

The testing environment will be gradually decommissioned.

Step 2 - March 31, 2025: Legacy production end of support.
No bug fixes will be carried out on the Legacy production environment, but the environment will continue to operate.

Step 3 - July 1, 2025: Legacy production end of life.
The Legacy production environment will no longer be available and will be decommissioned.

How can I get further support?
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Oct 10, 2024 - 09:27 CEST

[LEGACY][Check'n Sign] Product Notification

Investigating - Dear customers,

We would like to inform you that the following Check'n Sign URL (https://smartsigner-api.ariadnext.com/) has been deprecated in favour of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.

For your reference and action, please find below the new URLs:
ChecknSign hosted on NG Sandbox: https://seal-scheduler.idcheck-sandbox.ariadnext.io/
ChecknSign hosted on NG Production: https://seal-scheduler.esig.ariadnext.io/

We are committed to supporting you throughout this transition.
If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.

Kind regards,
Your IDnow Team
Oct 11, 2024 - 09:48 CEST

IDnow Solutions Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Brasov Operational

Ident Center Metkovici Operational

Ident Center Osijek Operational

Ident Center Poznan Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Ident Center Sarajevo Operational

Test Systems Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

New Release Deployment Nov 21, 2024 06:00-07:00 CET

We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Posted on Nov 12, 2024 - 13:08 CET

System maintenance Nov 27, 2024 06:00-07:00 CET

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 11, 2024 - 12:03 CET

Annual Production System Failover Test Dec 10, 2024 06:00-09:00 CET

Dear customer,

We are conducting our annual fail-over tests during the aforementioned time frame. We do not expect any impairment of services during the test.

Should you nevertheless experience impairments, please get in touch with us using: https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Nov 19, 2024 - 15:55 CET

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

Fetching

API response time

Fetching

API uptime

Fetching

AutoIdent response time

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AutoIdent uptime

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Past Incidents

Nov 20, 2024

System maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 CET

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Nov 18, 16:59 CET

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

HTTPS certificate replacement (production)

Completed - The scheduled maintenance has been completed.
Nov 14, 10:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 10:00 CET

Scheduled - During the aforementioned time interval we will rollout our new HTTPS certificates for these domains:
- idnow.de
- *.idnow.de
- *.internal.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 60:C6:38:AC:DD:1A:4D:E3:CC:D4:73:C6:59:B9:93:9E:D9:08:23:70
SHA256: B0:7D:85:11:72:61:6D:85:0A:61:CF:04:FD:23:BD:8A:B1:10:4F:F2:95:E8:B1:F7:6D:AA:3A:7E:C5:F1:1F:AB

Best Regards,
Your IDnow DevOps Team
Oct 21, 13:48 CEST

System maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 CET

System maintenance [NG] (Check'n Sign, YRIS, PVID, IDcheck.io)

Completed - The scheduled maintenance has been completed.
Nov 14, 02:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 23:00 CET

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 3 hours, you may experience slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Oct 31, 10:03 CET

Nov 13, 2024

Nov 12, 2024

[NG][Yris] Service Disruption

Resolved - This incident has been resolved.
Nov 12, 17:00 CET

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. Yris users may be affected.

We will send an additional update in 60 minutes.
Nov 12, 15:36 CET

[NG][2DDoc] Service Disruption

Resolved - This incident has been resolved.
Nov 12, 15:00 CET

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. Tax sheet analysis may be affected.

We will send an additional update in 60 minutes.
Nov 12, 14:18 CET

[NG] [ChecknSign] Service Disruption

Resolved - This incident has been resolved.
Nov 12, 14:17 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 12, 12:06 CET

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. Signature users may be affected.

We will send an additional update in 60 minutes.
Nov 12, 11:45 CET

New Release Deployment

Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 06:00 CET

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Nov 7, 16:13 CET

Nov 11, 2024

Service Disruption

Resolved - This incident has been resolved.
Nov 11, 03:37 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 11, 03:26 CET

Investigating - We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution
Nov 11, 02:39 CET

Maintenance on our Production infrastructure

Completed - The scheduled maintenance has been completed.
Nov 11, 02:30 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 01:30 CET

Scheduled - Dear customer,

Our maintenance on the 11th of November 2024, 0:00 to 1:00, by our datacenter provider is running late so we are force to extend it for another hour until 2:30 CET.

During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Nov 11, 01:27 CET

Maintenance on our Production infrastructure

Completed - The scheduled maintenance has been completed.
Nov 11, 01:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 00:00 CET

Scheduled - Dear customer,

On the 11th of November 2024, 0:00 to 1:00, our datacenter provider will undergo maintenance.
During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Oct 24, 17:03 CEST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

[NG][IDCheck.io]Service Disruption

Resolved - This incident has been resolved.
Nov 7, 15:45 CET

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 7, 13:36 CET

Update - We are continuing to investigate this issue.
Nov 6, 14:46 CET

Investigating - We are currently experiencing a service disruption on our Sandbox environment.

Our DevOps team is working to identify the root cause and implement a solution.
Nov 6, 14:42 CET

New Release Deployment

Completed - The scheduled maintenance has been completed.
Nov 7, 10:30 CET

Update - Release deployment is cancelled due to a missing prerequisite. It will be rescheduled to Tuesday November 12th.
Nov 7, 10:02 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 08:30 CET

Update - We need to delay this deployment due to a slight issue and will carry it out under optimal conditions.
Nov 5, 09:51 CET

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Nov 4, 18:21 CET

Nov 6, 2024

System maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 07:00 CET

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 CET