Investigating - Dear customers, we would like to inform you that the following Check'n'Sign URL (smartsigner-api.ariadnext.com) has been deprecated in favor of new URLs, which are now hosted on the Next Generation ("NG") testing and production platforms.
For your reference and action, please find below the new URLs:
Check'n'Sign hosted on NG Sandbox: seal-scheduler.idcheck-sandbox.ariadnext.io
Check'n'Sign hosted on NG Production: seal-scheduler.esig.ariadnext.io
We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.
Kind regards, Your IDnow Team
Jul 09, 2025 - 10:09 CEST
Investigating - Important Update: Sunset Timeline for current France Production Platform to “Next Generation” Production Platform.
Dear customers,
We are excited to announce the launch of our Next Generation Sandbox and Production Platforms for IDCheck.io (and sibling products). The Next Generation Platform represents the latest iteration of our infrastructure launched in November 2022 for our IDCheck.io customers. In contrast, our current platform, commonly referred to as the Legacy Platform, refers to an older version of our system, with its own limitations and built on older technologies, which a portion of our IDCheck.io customers are still using. As we embark on this momentous journey, we are committed to keeping you well-informed about the schedule for discontinuing support for our current platforms.
Sunset Timeline for Legacy Platforms
What you need to know:
July 1, 2025: Legacy production end of life. The Legacy production environment will no longer be available and will be decommissioned.
How can I get further support? We are committed to supporting you throughout this transition. If you have any further questions, please do not hesitate to contact your Customer Success Manager or our support team at customer.idnow.io or email support@idnow.io.
Kind regards, Your IDnow Team
Oct 10, 2024 - 09:27 CEST
As a part of life cycle management, maintenance work is being carried out by our data center provider during the aforementioned time frame. While we do not anticipate any downtime, there may be brief periods of unavailability during this maintenance window.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Aug 14, 2025 - 10:07 CEST
We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team Posted on
Aug 14, 2025 - 13:47 CEST
We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
Aug 13, 2025 - 17:14 CEST
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
Aug 13, 2025 - 17:15 CEST
We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available.
Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release. Posted on
Aug 13, 2025 - 17:16 CEST
Completed -
The scheduled maintenance has been completed.
Aug 4, 05:00 CEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 00:00 CEST
Scheduled -
Dear customer,
As a part of life cycle management, maintenance work is being carried out by our data center provider during the aforementioned time frame. While we do not anticipate any downtime, there may be brief periods of unavailability during this maintenance window.
We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io
Sincerely Yours, IDnow DevOps Team
Jul 29, 17:08 CEST
Resolved -
This incident has been resolved.
Aug 3, 04:46 CEST
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 2, 23:04 CEST
Identified -
The issue has been identified and a fix is being implemented.
Aug 2, 21:09 CEST
Investigating -
We are currently investigating an issue which is impacting our Identification services. Our DevOps team is aware of the issue and are currently working on the issue. We will provide regular updates on the issue.
Aug 2, 20:33 CEST