IDnow GmbH Status

IDnow System Status

All Systems Operational

IDnow Solutions Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

AutoIdent QES Operational

YRIS Operational

Ident Centers Operational

Ident Center Munich Operational

Ident Center Berlin Operational

Ident Center Essen Operational

Ident Center Iasi Operational

Ident Center Brasov Operational

Ident Center Osijek Operational

Ident Center Split Operational

Ident Center Timisoara Operational

Ident Center Varna Operational

Ident Center Zagreb I Operational

Ident Center Zagreb II Operational

Ident Center Sarajevo Operational

Test Systems Operational

Video-Ident Operational

eSigning QES Operational

eSigning AES Operational

API Operational

AutoIdent Operational

AutoIdent QES Operational

IDCheck.io Operational

Check'nSign.io Operational

IDCheck.io PVID Operational

YRIS Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

HTTPS certificate replacement for TEST Apr 19, 2024 10:00-10:30 CEST

During the aforementioned time interval, we will roll out our new HTTPS certificates for these domains:
- test.idnow.de
- *.test.idnow.de
- *.internal.test.idnow.de

This change will not require downtime and service levels will not be affected.

The new SHA sums for the certificates are:
SHA1: 75:AF:F7:88:01:1D:B9:50:E4:F0:7D:33:86:56:A6:B4:C5:DA:F4:E8
SHA256: 90:5A:42:E5:A5:42:C3:9A:C9:FF:1E:F5:78:29:CB:F8:29:9B:C2:A0:4E:06:C6:B1:E7:3F:EE:F4:7B:D7:DE:AF

Best Regards.
Your IDnow DevOps Team
Posted on Apr 15, 2024 - 13:27 CEST

[NG] CIS Database maintenance Apr 24, 2024 01:00-02:00 CEST

We will clean the CIS database to ease future deployments
Posted on Apr 16, 2024 - 10:35 CEST

Network equipments maintenance Apr 30, 2024 01:00-02:30 CEST

Dear customer,

In order to prepare a futur capacity increase of our platforms, we will need to apply changes to core networks equipments. A service interruption will occur during the maintenance and you may experience slow response times shortly after service recovery.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Posted on Apr 16, 2024 - 15:03 CEST

System Metrics Month Week Day

Users API response time

Fetching

Users API uptime

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API response time

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API uptime

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AutoIdent response time

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AutoIdent uptime

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Past Incidents

Apr 19, 2024

No incidents reported today.

Apr 18, 2024

Service Disruption on signature services

Postmortem - Read details
Apr 18, 19:44 CEST

Resolved - We are currently experiencing a service disruption.

A service used in signature APIs is misbehaving and error rate has increased.
Apr 18, 18:30 CEST

Apr 17, 2024

[NG] Fifraud, SLD, events

Resolved - This incident has been resolved.
Apr 17, 16:35 CEST

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 16:19 CEST

Investigating - We are currently investigating this issue.
Apr 17, 16:16 CEST

Apr 16, 2024

New Release Deployment

Completed - The scheduled maintenance has been completed.
Apr 16, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 06:00 CEST

Scheduled - We will deploy a new release during the mentioned timeframe.
There can be short period of time where our service may not be available.
Apr 9, 15:14 CEST

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

[LEGACY][Check'nSign] System maintenance on simple and advanced signature

Completed - The scheduled maintenance has been completed.
Apr 11, 02:37 CEST

Verifying - Verification is currently underway for the maintenance items.
Apr 11, 01:58 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 01:00 CEST

Scheduled - An operation will take place between 1am and 3am, signature service disruptions are expected.
Sessions with advanced signature operation(s) that are started between 24h and 1am will not be able to finalize if scheduled after 1h
New sessions will be able to be initiated after 1h30
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.
Apr 8, 13:15 CEST

Apr 10, 2024

No incidents reported.

Apr 9, 2024

System maintenance

Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 06:00 CEST

Scheduled - Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.
Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team
Apr 2, 10:41 CEST

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.