Investigating - Critical errors

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.
Posted Aug 03, 2025 - 04:46 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2025 - 23:04 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 02, 2025 - 21:09 CEST

Investigating

We are currently investigating an issue which is impacting our Identification services.
Our DevOps team is aware of the issue and are currently working on the issue.
We will provide regular updates on the issue.
Posted Aug 02, 2025 - 20:33 CEST
This incident affected: IDnow Solutions (VideoIdent, eID, AutoIdent, AutoIdent QES, POS, Check'nSign.io, IDCheck.io, ETSI, IDCheck.io PVID, YRIS, eSign, InstantSign, eSign Wallet, Subscribe to SDK notifications, SmartStamp).
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