Degraded Performance

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Sep 19, 2025 - 21:35 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 19, 2025 - 21:20 CEST

Investigating

We are currently experiencing a degradation in performance and our team is actively investigating the root cause. You might be impacted only if liveness checks are being used.

We appreciate your patience and will post regular updates until service performance returns to normal.

Posted Sep 19, 2025 - 20:23 CEST

This incident affected: IDnow Solutions (AutoIdent, AutoIdent QES).