Document database not available

Incident Report for IDnow GmbH

Resolved

The incident has been resolved. Access to the Document database has been restored

Posted Mar 02, 2020 - 18:40 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Mar 02, 2020 - 12:53 CET

Update

We apologize that our document database is currently not available. We are investigating an issue and need to run security checks. We will inform you as soon as the service is available again.

Posted Mar 02, 2020 - 12:04 CET

Investigating

We are currently investigating an issue with our document database.

Posted Mar 02, 2020 - 11:57 CET