Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Jan 11, 2026 - 19:16 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 11, 2026 - 12:11 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 11, 2026 - 11:39 CET

Investigating

We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.

Posted Jan 11, 2026 - 11:04 CET

This incident affected: IDnow Solutions (VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign, InstantSign, eSign Wallet).