[LEGACY] IDCheck.io Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Nov 25, 2025 - 16:54 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 25, 2025 - 15:18 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 25, 2025 - 15:11 CET

Investigating

*** NO IMPACT ON NG ***

We are currently experiencing a service disruption on Legacy.

Our DevOps team is working to identify the root cause and implement a solution. Legacy users may be affected.

We will send an additional update in 60 minutes.

Posted Nov 25, 2025 - 14:27 CET

This incident affected: IDnow Solutions (IDCheck.io).