03 of March, 2021

We have experienced a sporadic service timeouts in the Autoident product services. Reason was a misconfigured VLAN setting.

Issues: AutoIdent was impacted.

Timeline: 03 of March, 2021 17:00 - 04 of March, 2021 13:30 CET

Customer Impact:
Services with “Internal server error” with 5 seconds timeout.
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We sincerely apologise for the trouble this has caused.
Your IDnow DevOps Team