System maintenance

Scheduled Maintenance Report for IDnow GmbH

Completed

The scheduled maintenance has been completed.

Posted Jul 30, 2025 - 02:00 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jul 29, 2025 - 23:00 CEST

Update

We will be undergoing scheduled maintenance during this time.

Posted Jul 23, 2025 - 16:23 CEST

Scheduled

Dear customer,

On the 29th of July 2025, 23:00 - 30th July 2025, 02:00, our esignature and trust service provider (TSP), IDnow Trust Services, will undergo a scheduled maintenance.

While we do not anticipate any downtime, there may be brief periods of unavailability during this maintenance window for customers using our signing products eSign, InstantSign, AutoIdent AML, GwG and Autoident eSign.

All other IDnow services, namely VideoIdent and AutoIdent will be fully operational and functional as expected.

Sincerely Yours,
IDnow DevOps Team

Posted Jul 23, 2025 - 16:14 CEST

This scheduled maintenance affected: IDnow Solutions (AutoIdent QES, eSign, InstantSign, eSign Wallet).