[Legacy] Service Disruption due to power outage

Incident Report for IDnow GmbH

Resolved

Legacy services are fully operational now.

Posted Apr 29, 2025 - 09:15 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 29, 2025 - 09:09 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 29, 2025 - 09:08 CEST

Update

Check'n'Sign users connecting through Legacy environment may be affected. The team is working to identify the root cause.

Posted Apr 29, 2025 - 08:40 CEST

Investigating

We are currently experiencing a service disruption on Legacy due to a power outage

Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.

We will send an additional update in 60 minutes.

Posted Apr 29, 2025 - 07:19 CEST

This incident affected: IDnow Solutions (Check'nSign.io, IDCheck.io).