Investigating - Critical errors

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.
Posted May 15, 2020 - 16:28 CEST

Update

We are continuing to monitor for any further issues.
Posted May 15, 2020 - 16:28 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 15, 2020 - 13:59 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted May 15, 2020 - 13:48 CEST

Update

We are continuing to investigate this issue.
Posted May 15, 2020 - 13:48 CEST

Investigating

We are currently investigating an issue which is impacting our Identification services.
Our DevOps team is aware of the issue and are currently working on the issue.
We will provide regular updates on the issue.
Posted May 15, 2020 - 13:42 CEST
This incident affected: IDnow Solutions (VideoIdent, AutoIdent, eSign).
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