AutoIdent – Liveness Experience Update

Scheduled for Mar 3, 09:00 CET - Mar 11, 17:00 CET

Scheduled

Dear Customers,

IDnow is updating the AutoIdent liveness technology. We are introducing a new passive liveness detection experience to verify that a real person is present during the identity verification process.

This update provides:
An improved end-user experience during the liveness step
A natively recorded video of the liveness session included in the result ZIP file

We will transition AutoIdent customers to the new liveness detection solution during the following rollout window: 3 March 2026 to 10 March 2026.
The overall AutoIdent flow remains unchanged; only the liveness step will be updated.

This applies to both AutoIdent SDK and AutoIdent Web.

More information: https://customer.idnow.io/s/article/AutoIdent-Liveness-Experience-Update?language=en_US

Questions/support: https://support.idnow.io

Posted Feb 24, 2026 - 11:15 CET

This scheduled maintenance affects: IDnow Solutions (AutoIdent, AutoIdent QES) and Test Systems (AutoIdent, AutoIdent QES).