System maintenance [NG] (Check'n Sign)

Scheduled Maintenance Report for IDnow GmbH

Completed

The scheduled maintenance has to be continued tomorrow night due to an unexpected issue.

Posted May 06, 2025 - 02:16 CEST

Verifying

We had to restore the previous configuration of Check'n'Sign due to an unexpected issue. We need to schedule another maintenance tomorrow evening to resume the operation.

Posted May 06, 2025 - 02:10 CEST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted May 05, 2025 - 23:00 CEST

Scheduled

Dear customer,

We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, estimated to be 2 hours, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features.

Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible.

After that maintenance, the link returned by endpoint https://seal-scheduler.esig.ariadnext.io/client/session/{session_uid}/slot/{slot}/signature_webflow to create a signature webflow will be changed from https://smartsigner-signatory.ariadnext.com/signature_webflow/{webflow_uid} to https://smartsigner-signatory.esig.ariadnext.io/signature_webflow/{webflow_uid}. That change will not have any impact on the end users experience.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted Apr 16, 2025 - 16:38 CEST

This scheduled maintenance affected: IDnow Solutions (Check'nSign.io).