SFTP Server New Connection URL

Incident Report for IDnow GmbH

Monitoring

Dear customer,

During a recent scheduled maintenance, we encountered unexpected issues that rendered the previous SFTP server inoperable.
To ensure uninterrupted service, we have set up a new SFTP server for you to use.

New SFTP server :
sftp.idnow.de

All of the existing connection details remain the same, only the hostname / URL changes to sftp.idnow.de

We sincerely apologize for the inconvenience caused and appreciate your understanding as we work to improve our systems.

If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely Yours,
IDnow DevOps Team

Posted Nov 28, 2024 - 14:06 CET

This incident affects: IDnow Solutions (Video-Ident, eSigning QES, eSigning AES, API, AutoIdent, AutoIdent QES).