[Check'n'Sign] Degraded Performance

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.
Posted Mar 18, 2026 - 17:25 CET

Update

The 3rd party provider API is up and running again so we are removing the workaround.
Posted Mar 18, 2026 - 16:44 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 18, 2026 - 14:53 CET

Update

A fix is being implemented.
Posted Mar 18, 2026 - 14:41 CET

Identified

A 3rd party provider API is experiencing an outage, impacting the performance of Check'n'Sign. We are considering options to workaround the issue.
Posted Mar 18, 2026 - 13:58 CET

Investigating

For the last couple of hours, we're experiencing a performance degradation and are currently looking into the issue
We will provide regular updates on the issue.
Posted Mar 18, 2026 - 13:52 CET
This incident affected: IDnow Solutions (Check'nSign.io).
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