Videoidents cannot be completed

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Nov 16, 2022 - 19:02 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 16, 2022 - 15:46 CET

Identified

The video orchestration service is not able to reach some of our video server instances. This affected the video identification as some users could not initiate the video session. We are closely monitoring the situation and our development team is actively working on a fix.

We apologize for the inconvenience caused.
IDnow DevOps team

Posted Nov 16, 2022 - 15:39 CET

This incident affected: Europe - IDnow (Video-Ident).