Swiss DataCenter - Intrum - Call Center Unavailable

Incident Report for IDnow GmbH

Resolved

The network outage has been resolved and during the extended monitoring period the network was available as expected.

Posted Nov 18, 2019 - 18:04 CET

Update

We are continuing to monitor for any further issues.

Posted Nov 18, 2019 - 13:32 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2019 - 13:32 CET

Identified

We are currently experiencing a network outage of the Swiss Call Center. The responsible teams are already working on restoring the network connectivity.

Impact: video calls can not be established at the moment for Intrum customers. API Calls are not affected by this issue.

Posted Nov 18, 2019 - 11:08 CET