The network outage has been resolved and during the extended monitoring period the network was available as expected.
Posted Nov 18, 2019 - 18:04 CET
Update
We are continuing to monitor for any further issues.
Posted Nov 18, 2019 - 13:32 CET
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 18, 2019 - 13:32 CET
Identified
We are currently experiencing a network outage of the Swiss Call Center. The responsible teams are already working on restoring the network connectivity.
Impact: video calls can not be established at the moment for Intrum customers. API Calls are not affected by this issue.
Posted Nov 18, 2019 - 11:08 CET
This incident affected: Switzerland - Intrum (Video-Ident, eSigning QES, eSigning AES) and Ident Centers (Ident Center Zürich).