[Check'n'Sign] Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.
Posted Jan 05, 2026 - 14:06 CET

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 05, 2026 - 12:46 CET

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 05, 2026 - 12:28 CET

Investigating

We are currently experiencing a service disruption on NG.

Our DevOps team is working to identify the root cause and implement a solution. *detail impact* users may be affected.

We will send an additional update in 60 minutes.
Posted Jan 05, 2026 - 12:15 CET
This incident affected: IDnow Solutions (Check'nSign.io).