Reduced Performance [Test Robot]

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Aug 18, 2026 - 15:55 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 05, 2026 - 14:42 CEST

Investigating

We are currently experiencing a service disruption for the test robot.
While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.)
In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly.
This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected.
Production is not affected.

Posted Jul 21, 2026 - 11:31 CEST

This incident affected: Test Systems (VideoIdent, eSign, Document-based IDV).