System Maintenance [EID] - Authada

Scheduled for Aug 11, 23:00 CEST - Aug 12, 02:00 CEST

Scheduled

Dear customer,

We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance.
IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service.

The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal.
VideoIdent & eSign as well as AutoIdent will continue to operate as usual.

We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io

Sincerely,
IDnow DevOps Team

Posted Aug 10, 2026 - 15:35 CEST

This scheduled maintenance affects: IDnow Solutions (eID).