[NG] Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Jan 21, 2025 - 08:49 CET

Update

We are continuing to monitor for any further issues.

Posted Jan 21, 2025 - 03:48 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 21, 2025 - 03:41 CET

Update

We are continuing to work on a fix for this issue.

Posted Jan 21, 2025 - 03:16 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 21, 2025 - 03:04 CET

Update

We are continuing to investigate this issue.

Posted Jan 21, 2025 - 03:03 CET

Investigating

We are currently experiencing a service disruption on NG.

Our DevOps team is working to identify the root cause and implement a solution.

We will send an additional update in 60 minutes.

Posted Jan 21, 2025 - 02:38 CET

This incident affected: IDnow Solutions (IDCheck.io, IDCheck.io PVID).