Partial Service Disruption for eSigning and Autoident QES on LIVE

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Jul 17, 2024 - 00:45 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 17, 2024 - 00:30 CEST

Investigating

We are currently experiencing a service disruption due to one of our service providers (Namirial).

eSigning users who use the Namirial TSP are affected.

We are working to identify the root cause and implement a solution.

Posted Jul 16, 2024 - 21:01 CEST

This incident affected: IDnow Solutions (VideoIdent, AutoIdent, AutoIdent QES, eSign).