[TEST systems] Degraded Performance

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Oct 08, 2026 - 14:57 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 08, 2026 - 13:38 CEST

Investigating

We are currently experiencing a degradation in performance and our team is actively investigating the root cause.
We appreciate your patience and will post regular updates until service performance returns to normal.

Posted Oct 08, 2026 - 12:59 CEST

This incident affected: Test Systems (VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign, InstantSign, eSign Wallet, Document-based IDV).