Degraded Performance on smartsigner API

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Feb 10, 2024 - 12:41 CET

Update

We are continuing to monitor for any further issues.

Posted Feb 10, 2024 - 12:40 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 10, 2024 - 12:29 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 10, 2024 - 12:26 CET

Investigating

We're experiencing an performance degradation on smartsigner API and are currently looking into the issue.
We will provide regular updates on the issue.

Posted Feb 10, 2024 - 12:19 CET

This incident affected: IDnow Solutions (Check'nSign.io).