Degraded Performance

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.
Posted Sep 01, 2025 - 17:33 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 01, 2025 - 16:18 CEST

Identified

The issue has been identified and a fix is being implemented.
Posted Sep 01, 2025 - 14:27 CEST

Update

We are continuing to investigate this issue.
Posted Sep 01, 2025 - 12:55 CEST

Investigating

We are currently experiencing degraded performance resulting in longer processing times for some Identifications. Our team is actively investigating the root cause.
We appreciate your patience and will post regular updates until service performance returns to normal.
Posted Sep 01, 2025 - 12:12 CEST
This incident affected: IDnow Solutions (VideoIdent, AutoIdent, AutoIdent QES, eSign).
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