[TEST system] Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Oct 09, 2026 - 12:55 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 09, 2026 - 11:07 CEST

Investigating

We are currently experiencing a service disruption.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.

Posted Oct 09, 2026 - 10:58 CEST

This incident affected: Test Systems (VideoIdent, eID, AutoIdent, AutoIdent QES, POS, eSign, InstantSign, eSign Wallet, Document-based IDV).