European Datacenter - Service Unavailability
Incident Report for IDnow GmbH
The Network connectivity has been successfully restored. No other issues have been found during our monitoring phase.

Best Regards
Posted Oct 14, 2019 - 07:55 CEST
Our datacenter provider informed us, that the current issue has been resolved. We were also informed, that another short network interruption will occur.
Posted Oct 14, 2019 - 02:24 CEST
The network connectivity issues have been resolved. The system is available again. We are monitoring the system closely right now and are processing our post-incident checklist.

Incident start: 2019-10-14 00:16 UTC+2
Incident end: 2019-10-14 01:25 UTC+2
Posted Oct 14, 2019 - 01:59 CEST
We are in contact with our datacenter provider to analyze the network connectivity issues.
Posted Oct 14, 2019 - 00:54 CEST
We identified network connectivity issues. We are investigating the root cause.
Posted Oct 14, 2019 - 00:38 CEST
We are experiencing a service unavailability of our services. We are investigating.

Incident start: 2019-10-14 00:15 UTC+2
Posted Oct 14, 2019 - 00:26 CEST
This incident affected: Europe - IDnow (Video-Ident, eSigning QES, eSigning AES, Photo-Ident, API, AutoIdent).