Our service partner for esigning has identified the root cause and has monitored that the applied fix resolved the issue.

Incident start: 2019-09-02 10:48 UTC+2
Incident end: 2019-09-02 16:30 UTC+2

Service Impact: We are investigating an issue that sometimes esignings can not be finished.

We are already in contact with our Swiss service partner for esigning for further analysis.

Incident start: 2019-09-02 10:48 UTC+2