Degraded Performance of eSign with QTSP

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Jul 26, 2025 - 13:48 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 25, 2025 - 16:44 CEST

Investigating

We are currently experiencing a performance degradation and are actively investigating the issue.
Our team is working to identify the root cause and implement a solution.
Customers using eSign with IDnow QTSP are affected.

Posted Jul 25, 2025 - 15:37 CEST

This incident affected: IDnow Solutions (AutoIdent QES, eSign, InstantSign, eSign Wallet).