[NG][PVID][IDCHECK] Manual analysis service disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.
Posted Nov 01, 2025 - 15:15 CET

Update

We are continuing to investigate this issue.
Posted Nov 01, 2025 - 11:48 CET

Investigating

We are currently experiencing a service disruption on manual analysis only. It affect both pvid and idcheck.
Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible.
We appreciate your patience and will provide timely updates until the service is fully restored.
Posted Nov 01, 2025 - 10:25 CET
This incident affected: IDnow Solutions (IDCheck.io, IDCheck.io PVID).
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