[NG] [IDCheck Mobile SDK] Product Notification: iOS 26 Hotfix for IDCheck Mobile SDK

Incident Report for IDnow GmbH

Identified

Dear customers,

We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.

A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.

This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.

For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or support@idnow.io.

Kind regards,
Your IDnow Team
Posted Sep 09, 2025 - 10:10 CEST

Investigating

Dear customers,

We identified an issue affecting static and video capture on iOS 26 within the IDCheck Mobile SDK.

A hotfix has now been delivered. Please update your SDK to this new version immediately to ensure uninterrupted service.

This fix is available on iOS mobile SDK 7 and 8 with versions 7.2.5 and 8.1.4.

For urgent questions or assistance, please contact your Customer Success Manager or our support team at customer.idnow.io or support@idnow.io.

Kind regards,
Your IDnow Team
Posted Aug 26, 2025 - 14:29 CEST
This incident affects: IDnow Solutions (Check'nSign.io, IDCheck.io, IDCheck.io PVID, Subscribe to SDK notifications).
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