Reduced performance for Video - patch applied

Incident Report for IDnow GmbH

Monitoring

We identified a technical issue in our VideoIdent agent interface which causes a performance impact.
The issue led to a reduced availability of video agents for end users on our VideoIdent and eSign services.
A fix was deployed and we're monitoring the situation.
AutoIdent, AutoIdent QES, eID and InstantSign were not affected.

Posted Jul 02, 2026 - 12:06 CEST

This incident affects: IDnow Solutions (VideoIdent, eSign).