Call center degraded performance

Incident Report for IDnow GmbH

Resolved

We have replaced the affected component. Currently the call centers can operate normally.

Posted Sep 05, 2022 - 11:30 CEST

Investigating

We're experiencing a performance degradation and are currently looking into the issue. Call processing times might be longer than usual.
We will provide regular updates on the issue.

Posted Sep 05, 2022 - 11:05 CEST

This incident affected: Ident Centers (Ident Center Munich, Ident Center Essen, Ident Center Iasi, Ident Center Split, Ident Center Timisoara, Ident Center Varna, Ident Center Zagreb I, Ident Center Zagreb II).