Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Apr 14, 2022 - 17:22 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 14, 2022 - 16:59 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 14, 2022 - 16:42 CEST

Investigating

We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. End users may be affected.

We will send an additional update in 60 minutes.

Posted Apr 14, 2022 - 16:22 CEST

This incident affected: Ident Centers (Ident Center Munich) and IDnow Solutions (Video-Ident, eSigning QES, eSigning AES, API, AutoIdent).