We have experienced a partial service outage resulting in timeouts to our services. The reason was a misconfiguration in the frontend loadbalancer.
Issues: Gateway was impacted.
Timeline: 29 of April, 2021 05:30 - 15:20 CEST
Customer Impact:
Timeouts reaching our customer facing gateway.idnow.de service for approximately 20% of the requests.
We sincerely apologize for the inconvenience caused.
Your IDnow DevOps Team