Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved. We are currently in contact with our Datacenter provider to receive a root cause analysis and will provide this information as a post mortem once we have received it.

Posted Jun 24, 2020 - 11:01 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 24, 2020 - 09:37 CEST

Identified

We have identified the issue and are currently restoring the functionality

Posted Jun 24, 2020 - 08:57 CEST

Investigating

We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. Currently no calls can be accepted, All users may be affected.

We will send an additional update in 60 minutes.

Posted Jun 24, 2020 - 08:40 CEST

This incident affected: Ident Centers (Ident Center Munich).