Service Disruption

Incident Report for IDnow GmbH

Resolved

This incident has been resolved.

Posted Aug 09, 2022 - 15:40 CEST

Monitoring

We have found the root cause of the problem and implemented a fix. We are currently monitoring the system and analysing the situation. We will provide a follow-up explanation as soon as we have the results of the full investigation.

Posted Aug 09, 2022 - 12:30 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 09, 2022 - 10:37 CEST

Investigating

We are currently experiencing a service disruption.

Our DevOps team is working to identify the root cause and implement a solution. End Users may be affected.

We will send an additional update in 60 minutes.

Posted Aug 09, 2022 - 09:14 CEST

This incident affected: Ident Centers (Ident Center Munich) and IDnow Solutions (Video-Ident, eSigning QES, eSigning AES, API, AutoIdent).